David Sable on The Transformation Equation

As originally published by David Sable on Linkedin. Subscribe to the newsletter!

I can’t tell you how many clients have approached me in the past, asking for help to “transform” their company. But what does that really mean? And how useful is such an endeavor if you can’t accurately measure a company’s transformation? Tune into to this week’s video edition of my newsletter, “Imagine,” to learn about the equation I created and use to calculate a client’s “transformation”—and how you can use it too.

#MillenniumLive & Panopto on the Power of Video Communication, Automation & AI

Now more than ever, businesses are utilizing the power of video, a trend that has only accelerated in 2020. Eric Burns, Chief Executive of Panopto, joins #MillenniumLive to discuss making video intrinsically searchable by applying automation & AI, as well as how video has become the leading core communication tool, especially in a world where everything has gone virtual. We also discuss what the future of video may look like in another decade.

Watch the video interview below, or go here for the podcast episode!

About Panopto

At Panopto, we believe that video can have a transformative effect on learning. So we build a video platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Today, we have more than 150 employees in six offices around the world. We serve an audience of over 5 million end users. And we’ve received industry recognition for our innovation, our rapid growth, and our company culture. For business, Panopto is a secure, searchable portal for managing and sharing all your business videos. With Panopto, you can professionally capture presentations, demos, classes, and events, and your employees can instantly find any relevant moment in any recording and play it back on demand. It’s the easy-to-use, all-in-one, enterprise video platform for all your training, communications, and knowledge sharing needs.

Go here for more information!

#MillenniumLive Talks All Things eCommerce with Dentsu Aegis Network

In this episode, #MillenniumLive is joined by Jon Reily, Global Chief Strategy Officer at Dentsu Aegis Network. We discuss all things eCommerce: the disruptions, takeaways, the overall effects as a result of COVID-19. We also talk about how the travel, grocery, and healthcare industries are moving forward, and the impact of Generation Z as they become the largest consumer cohort.

Watch the video interview below, or go here to listen to the podcast episode. 

About Dentsu Aegis Network

Global reach combined with end-to-end business solutions.

Total Commerce goes beyond digital business transformation, and instead recognizes that commerce has no beginning and no end from the real to the digital world. Thanks to technology, consumers no longer “go shopping” but are rather “always shopping.” Brands need solutions from acquisition all the way to post-purchase loyalty, and everything in between in order to be successful in this new world.

Tapping into the capabilities of our award-winning agencies – Carat, DEG, Isobar, iProspect, Merkle and dentsumcgarrybowen – we provide media, brand creative and eCommerce experience, to strategy and analysis, customer relationship management and fulfillment.

With 3,500 people in 85 world-wide markets across six continents no other company has the scope and breadth of Dentsu Commerce. Brands of all sizes must have ability to fight and win in the new digital world of Total Commerce and Dentsu Commerce is the partner to make that happen.

Get in touch with our team for a consultation, insights and more: dentsu.commerce@dentsuaegis.com.

David Sable Offers Some Insight on the Past, Present, and Future of New York

As originally published by David Sable on Linkedin. Subscribe to the newsletter!

 

New York: The City that Never Dies

 

Dear Readers,

Your assignment, should you choose to accept it, is to return to work in a so-called dying city. Brave the violence-ravaged streets to go anywhere. Use public transportation at your own risk. Scavenge for food and other necessities. Live in fear and loneliness, as the city continues to empty. Work in isolation and venture forth at your own peril. This message won’t self-destruct…you will be gone first, one way or another.

Who in their right mind would accept this assignment? Not even Tom Cruise—the movie wouldn’t last long enough for him to do any wild ass-stunts.

In fact, we have probably seen this scenario in more apocalyptic movies and zombie TV shows than we can count.

Yet, some would have you believe this isn’t the plot from yet another B-minus movie or the latest Netflix mini-series, but rather the current state of New York City. A city that, some have claimed, is virtually dead to the world.

On the one hand, I could fulfill my lifelong action hero fantasy by leaning into the role and embrace the terrible situation posited by so many pundits, commentators, experts and analysts. OR, I could embrace my inner Clark Kent and tell you that it’s all crap. New York City is alive, recovering, and actually pulsing with energy just waiting to be unleashed come fall.

As any of my dedicated readers know, I love to find historical parallels from which we can all learn. As such, I researched other times that NYC was deemed “dead,” “never to return.” And let me tell you, I lost count of the number of times throughout history that our dear city was claimed to be so.

Let’s take an obvious, albeit tragic example: After 9/11, many believed that Lower Manhattan would never recover. Certainly, after the financial collapse of 2008, when “eternal” titans like Bear Stearns and Lehman Brothers collapsed, people thought Wall Street was caput.

And further back now…what about when the British captured New York City in 1776, imposing Martial Law and spending the next seven years looting and plundering? The Great Market Crash of 1929? It brought New York city so low that it took 10 years and the New Deal to get the state, and rest of the country, back on track. The New York City draft riots of 1863? Not even one of the largest civil and racially charged urban disruptions in American History could destroy the city.

Let us consider a more resonant parallel to our times: The 1918 Flu Pandemic, or Spanish Influenza, which tore through the crowded streets and tenement buildings of New York, killing more than 20,000 people in the city alone. The city not only survived 1918 but grew to thrive in the roaring 20s before collapsing again in the 30s, and eventually, bouncing back yet again.

Considering these many examples, calls to mind a well-known, often-misquoted anecdote involving Samuel Clemens, known to most as Mark Twain. The true story goes as follows: When a New York newspaper reached out to the author, asking him if he was on his deathbed, Twain responded, “I can understand perfectly how the report of my illness got about, I have even heard on good authority that I was dead, [however] the report of my death was an exaggeration.”

So, too, New York City, where Mark Twain spent so much time and wrote so many beloved texts—a City he loved to poke at, make fun of, and target his wicked wit—of that city, he wrote:

“Make your mark in New York and you are a made man” 

Which, of course, calls to mind the famous Fred Ebb lyric (song by John Kander):

“If I can make it there, I’ll make it anywhere”        

In all honesty, my wife and I left the City during the lockdown, spending 6 months with our children and grandchildren (the equivalent of 3 summers) at our summer getaway. But we are back.

We are back and optimistic, more so, energized, because New York City is energized. Sure, she’s limping and still bears her battle wounds, but if history has taught us anything, it’s that the City will return…different, but greater in so many ways.

I write this because the questions raised by Mark Twain’s letter reverberate today. Think about one newspaper report that started the rumor of his early demise…now fast forward to today.

That one mistaken, ill-informed, or even reckless newspaper has been replaced by a 24-hour news cycle, social media, a horde of politicians either spreading or claiming, “fake news,” warring politicians, special interest groups, chatterers, experts and, of course, the ever-present trolls.

Meanwhile, in NYC; we walk the streets, sit outside in restaurants, go to stores, take the subway, run the trails, bike the paths, see friends (in a socially-distanced manner, of course), shop, attend religious services in new and safe ways, picnic at the parks, and even go into the office.

The streets are not empty. The sidewalk restaurants are full. And every day, more and more people are returning to the use of public transportation.

Sadly, many small businesses are hurt—some beyond recovery—but there are many initiatives at work to save those that are still salvageable, and are helping new ones emerge…like Cinch Market, which has started a shop-local movement, “Brooklyn Not Bezos.”

New York is a city of ingenuity. I don’t want to give you a trite resilience talk, but it really is a city that makes things work—a city where the plans for the new World Trade Center Towers were conceived, even while many predicted that no one would ever return there. And return we did. In fact, it’s where my office is currently located.

Bottom line: if this were a marketing brief (and it is…in a way), I could give you no better insight than to quote the late, great Dorothy Parker:

“London is satisfied, Paris is resigned, but New York is always hopeful”

And the amazing John Steinbeck who got it just right:

“New York is an ugly city, a dirty city. Its climate is a scandal, its politics are used to frighten children, its traffic is madness, its competition is murderous. But there is one thing about: Once you have lived in New York and it has become your home, no place is good enough”

And there you have it.

I don’t mean to be a New York jingoist. I am simply setting the record straight, so you can market appropriately.

When you can, do visit again…we’re keeping the lights on. And do spread the word.

What do you think?

#MillenniumLive with Darktrace on Digital Transformation & Safe Enterprise Solutions

In this week’s episode, #MillenniumLive is joined by Marcus Fowler, Director of Strategic Threat at Darktrace. 2020 has been a year full of changes and uncertainty. Marcus has some important insights to share on how security teams are keeping up with the massive digital transformation and securing all the new platforms that have arrived with remote work environments. Marcus is here to explain why DarkTrace is the unique solution in handling cyber threats and keeping the enterprise safe.

Go here to listen to the podcast episode

About Darktrace

Founded in 2013 by mathematicians from the University of Cambridge, Darktrace was the first company to develop an AI system for cyber security. The company was seed-funded by Invoke Capital, a specialist technology investment fund headed by Dr Mike Lynch OBE, and the Invoke team was instrumental in working with the founders in the early days.

Darktrace founders also include cyber security experts from government intelligence backgrounds, united in their mission to fundamentally transform the ability of organizations to defend their most critical assets in the face of rising cyber-threat. Darktrace’s pioneering technology, the Enterprise Immune System, applies AI to the cyber defense challenge for the first time, detecting cyber-threats that existing, legacy systems cannot. It quickly became clear that the technology was powerful enough to identify a diverse range of threats at their earliest stages – including insider attacks, latent vulnerabilities, cloud-based threats and even state-sponsored espionage.

In 2016, Darktrace’s leadership in AI was reinforced with the launch of the first-ever autonomous response technology, Darktrace Antigena. This innovation allowed the Enterprise Immune System to react to in-progress cyber-attacks in a highly precise way, giving security teams the time they desperately need to catch up. When WannaCry ransomware attacks hit hundreds of organizations in 2017, Darktrace Antigena reacted in seconds, protecting customer networks from the inestimable damage. In November 2017, the company announced a new business unit, Darktrace Industrial, dedicated to fighting threats in industrial and SCADA networks, building on a strong base of customers that use Darktrace AI to protect critical national infrastructure and operational technology.

Darktrace is headquartered in San Francisco and Cambridge, UK, with 44 offices globally and over 1,300 employees. It is privately owned, with investors including KKR, Summit Partners, Vitruvian Partners, Samsung Ventures, TenEleven Ventures, Hoxton Ventures, Talis Capital, Invoke Capital and Insight Venture Partners.

Go here to learn more DarkTrace

 

Secure Your Network and Stop Cybercriminals from Capitalizing on a Crisis

As businesses adapt to support a primarily remote workforce, they must also secure network connections to protect their people, assets, and customers from cybercriminals who consider the global circumstances an opportunity to prey on emotional and technical vulnerabilities across distributed work environments.

When businesses around the world changed the way they worked in response to COVID-19, cybercriminals ramped up their efforts to corrupt corporate networks with increased phishing, spoofing, distributed denial of service (DDoS), malware, and other malicious attacks.

Cybersecurity professionals must stave off almost constant attempts to breach network security in normal times. During a global crisis, the efforts from cybercriminals multiply exponentially as they seek to expose technical vulnerabilities and play on people’s emotions. We need to look no further than our own data to see the prevalence of hacking attempts — about 87% of the 1.5 billion emails Comcast Business processes every year are some sort of phishing attempt to lure people to click through to a spoofing site where malware would download to their device. Since lockdowns began in mid-March, we’ve seen those numbers climb even higher.

Go here for the full report from Comcast Business

Protecting Users & Data in the Everywhere Enterprise

How should organizations reinvent themselves to drive transformation in the post- COVID-19 world?  First, we need to understand that the traditional security model was designed for on-premise organizations with a well-defined IT perimeter.  That no longer applies in the perimeter-less world.  Why, because customers are everywhere; workers are everywhere and infrastructure and data are everywhere.  The enterprise needs to be everywhere to support them.

Passwords based security, which assumed that users operated and accessed business information only form within the enterprise IT perimeter were adequate in the past. But in today’s IT environment, where users access data from a variety of untrusted devices, apps, networks, locations, and services – passwords alone are no longer sufficient.  It should be no surprise that passwords are still the number 1 cause of data breaches. According to the Verizon Data Breaches Investigations report – 81% of breaches involved weak or stolen passwords. This is because passwords are easily compromised.

In the reality of today’s security world, how does an organization protect itself? With a Mobile Centric Zero Trust approach and framework to security. Zero trust assumes that bad actors are already in the network, and secure access is determined by an ‘always verify, never trust’ approach. The zero-trust method requires that you verify the device, user, apps, networks, and presence of threats before granting access. Also, you should have on-going enforcement. But with many theories about Zero trust, how do you ensure you’ve taken the right approach.

Alex Mosher, Global VP of Solutions & Strategy at Mobileiron gave us an in depth look at all things Zero Trust at our Transformational CISO Virtual Assembly this September.

Click here to watch the full session.

 

#MillenniumLive with Tellabs on Enterprise Network Design & Deployment

Discover how Tellabs Optical LAN (OLAN) changes how enterprise networks are designed and deployed with the flexibility and efficiency fiber distances offer; all while delivering optimal security and performance.

#MillenniumLive is joined by the team at Tellabs: President and CEO Rich Schroder, Vice President of Enterprise Sales Kristen Gonzalez, and Director of System Engineering Operations Joel Fischer.

Watch the full video interview below!

About Tellabs

Connecting is more than switches and cables. Connecting is expertise, applied. More and more enterprise and government entities see the dramatic advantages that passive optical solutions have over traditional copper-based infrastructure. Whether it’s for home or hospital, corporation or college, hotel or government agency, Tellabs has the expertise. Tellabs helps customers connect through our optical network technologies.

Tellabs Optical LAN (OLAN) is a simple, scalable, stable and secure fiber-based enterprise network solution. It simplifies the design, build and operations of local area networks that continue to grow more complex. Most importantly, Tellabs Optical LAN delivers ultimate security in conjunction inherently more secure fiber cabling, centralized management that assures consistent policies and procedures and fewer points of network access vulnerability.

Go here for more information

Digital Enterprise Q/A with Upcoming Keynote, Bill Murphy!

Digital Enterprise & Data are playing a larger role in business today than ever before, which is why we’re bringing together technology leaders for 2-days of problem-solving, brainstorming & exclusive access to industry research. On September 30th, our Digital Enterprise & Data Virtual Assembly kicks off with seasoned technology leader Bill Murphy, former Chief Technology Officer at Blackstone & founding Chief Technology Officer for Capital IQ. Presently, Murphy is a Managing Partner at Cresting Wave, a board member at Accurics & a Senior Advisor to McKinsey.

Leading up to his keynote address, we interviewed Murphy on some of the leading trends & challenges technology leaders are facing today. Interested in Attending the Full Keynote? Go here to RSVP for the Virtual Assembly. 

Q: COVID-19 has given a renewed value to technology – how do you think this will impact digital enterprise as we approach the new year?

BM: I am an optimistic person so I think the silver lining of COVID is the change and technology adoption that has been driven out of necessity. Change management is always the hardest part of technology leaders’ jobs and a catalyst is really important to make things happen really fast. I think the key is to learn from how people were on-boarded to Zoom and other remote work and replicate that formula with other projects and changes in the future.

Q: What advice do you have for leaders that are struggling to make the most of their customer intelligence in an evolving digital landscape?

BM: Understand the organizational dynamics on why it is hard to succeed – think about changing the conditions for success and not just on the tools.

Q: So many businesses have been forced to shift their strategy to digital-first. In your experience, have you noticed any common mistakes or challenges that other organizations were struggling with?

BM: The most common mistake so many organizations make is to always focus on the “quick wins” — this mentality makes the hard, long, foundational projects difficult to get prioritized and leads to mountains of technical debt. The business leaders don’t understand it and the technology leaders have a hard time explaining it and then when companies need to pivot to use more technology they can’t do it effectively. Everyone then blames the tech teams, but they typically are fighting with legacy issues and are undermanned in the battle.

Q: What is your opinion on the role of automation in today’s digital enterprise – is it the solution to our problems or has it yet to mature enough to make an impact?

BM: Yes, it can solve a lot of problems but it needs to be embraced at the top of the house to get people to get it implemented — it is not just a technology project, the whole organization needs to get behind it

Q: We are so excited to have you join us next month as our Virtual Assembly Keynote Speaker. Can you give us a preview about the message or story you want to convey to our audience?

BM: During this pivot in my career and as I begin my next chapter I realized I have been doing this for 25 years and have amassed a lot of lessons in that time. Hopefully I can share them and prevent others from making the same mistakes I did along the way.

Gene McCarthy to Keynote Our Transformational Retail & CMO Assembly!

We are honored to announce Gene McCarthy, Former President & CEO of ASICS, as the featured keynote speaker for our upcoming Transformational Retail & CMO Virtual Assembly. McCarthy has an astonishing track record of digitally transforming brands in the athletic & outdoor space, and he’s held executive-level positions with many of the top players in the industry: Nike, Under Armour, ASICS, Reebok, Timberland & Merrel. He now serves as the Founder & Principle at Top League Advisory, where he focuses on brand vision and strategy.

On September 30th, McCarthy will tackle the leading challenges that marketers & retailers are facing today, followed by an interactive Q/A segment with the audience.

Don’t want to miss it? Go here to RSVP for the Virtual Assembly!

About Gene McCarthy

With a career spanning 40 years working with top global brands across the athletic and outdoor industries, Gene McCarthy is a distinguished leader and change maker. He has held seats on various boards including the Two Ten Foundation, Sports and Fitness Industry Association (SFIA), Footwear Distributors and Retailers Association (FDRA) and the Van Cortlandt Park Conservancy. His last major role was as the President & CEO of ASICS America Group where he oversaw the North and South America regions.

Mr. McCarthy has been a featured speaker at Leaders Week in London and he has been a guest speaker at colleges and universities including University of Southern California, Princeton University, Columbia Business School, Marquette University and MIT. A native New Yorker, Mr. McCarthy attended Fordham University where he was a track and field All American. He also was a semi-finalist in the 1980 US Olympic Trials. In 1979 he penned a story for the New York Times titled “Chasing the Four Minute Mile Along the Streets of the Bronx”.