AI Might be the Future of Your Company, but What About Your Leaders?

As originally published by David Sable on Linkedin. Subscribe to the newsletter!

What is the future of Leaders? I have written much about Leadership (to me always with a capital “L”) and Leaders (same), and my loyal readers know my acronym, my summary for the traits that transform an ordinary person into the extraordinary role:

  • L – learn. Leaders learn. They never stop. They are always in Beta. Curious. Always digging for more and more. And leaders learn from all
  • E – empower. Leaders empower others. Leaders don’t hold on to power. They aren’t paranoid about sharing. They delegate. They create teams. They step back.
  • A – arm. Leaders arm their teams and their followers with the knowledge and tools they need to succeed. This is what makes empowerment work. They don’t hoard the info in the skewed notion that knowledge is power and limiting it is more power.
  • D – defend. Leaders defend their people. They never throw anyone under a bus. They go to bat for them. Advocate for them. Protect them.
  • E – energize. Leaders motivate. They inspire. They create and share energy.
  • R – run. Leaders never stop. Leadership never stops. Leaders are always on, even on bad days.
  • S – share. Leaders share all. The glory. The reward. The blame. The pain.

All of the above builds trust.

I have warned, many times, about conflating power with Leadership, and people who are seen to have power with Leaders. As the two comic geniuses Mel Brooks and the Late Carl Reiner taught us: “There’s something bigger than Phil!!”

Management by fear and bullying doesn’t usually end well for the bully. To be fair, it sometimes can, but when it doesn’t, it’s our own fault and the fault of corporate boards (a story for another time).

Back to my topic and what inspired me this week: I’m sure you have seen all the pontificating about the future of the workspace, ranging from tearing down the office towers, to claims that no one will ever return, to calls for a complete return to a face-to-face workspace.

My view, as I have shared in a number of posts, is that the real issue is the bad—not the old—culture and environment in many places of employ.

It’s clear that fear of infection can’t be the issue, as restaurants, bars, concerts, planes and vacation spots fill up. And while fear of commuting affects some, public modes of transportation are getting better for personal use.

We also know that younger and new employees are eager to see people in person. Learn more. Be exposed to more. Experience the power of casual mentoring, as in, “what are you working on? Really? I worked on something similar. Let me show you…”

Finally, I do believe that while hybrid will be the prevailing model, the next disruptive product, brand or business will emerge from a group of people sitting together face-to-face, leveraging the exponential power of serendipitous discovery and chance meeting—while others are crowing about their efficiency dashboards for their remote practices.

This, however, is also not my core topic of the week.

Simply put, as I ponder the reticence to resume in-office engagement and read article after article about AI changing the way workers interact, I wonder where Leaders and Leadership fit in this brave new world?

Who will inspire the next generation? Or have we devolved already to what will inspire them…AI?

Who thinks (if you do, speak up, you are no more right or wrong than I am) that AI could have created Apple? In fact, I’d strongly posit that Apple would have never been created had it not been for its visionary leaders, because my bet is that even the most powerful AI in the world would have found their ideas be illogical, not sustainable and ridiculous to contemplate.

Jobs, Gates, Bezos, Benioff, Musk, Zuckerberg, Dell (and let’s not forget about Hewlett and Packard)…does anyone really think their legacies could have been made by some computer program, no matter how powerful?

It’s one thing to beat me at chess, but it’s quite another thing to create chess.

Frankly, I am worried. We are letting our employees float. No matter how efficient you think you are, and despite your protestations of just how much WFH has done for your culture (a sad thought in my view), none of this identifies allows potential Leaders to be identified, develops them or begins to formulate the next generation of Leadership.

As we contemplate the work environment (not just office) of the future, as we lean into AI and technology (as we should) to further transform our experiences and business development, let us not forget that neither AI or tech actually purchase our products. Only people do.

A future that is driven solely by AI and tech seems pretty bleak and Terminator-like to me.

Orwell put it into true Orwellian speak when he wrote:

“High sentiments always win in the end, The leaders who offer blood, toil, tears and sweat always get more out of their followers than those who offer safety and a good time. When it comes to the pinch, human beings are heroic.”

AI will never be heroic. Think of that as you contemplate the kids in the garage because that’s what you should be focused on.

#MillenniumLive on Retail Innovation with David Sable & Craig Brommers

This week on #MillenniumLive, we have Former Global CEO of Young & Rubicam and Millennium Alliance Advisory member, David Sable with Craig Brommers, Chief Marketing Officer of American Eagle, to discuss retail innovation & marketing strategy in an era of disruption. According to Brommers, the notion that “retail is dead” couldn’t be further from the truth – consumers, and especially Generation Z, are eager to return to normalcy. For retailers that are on the forefront of innovation, this has resulted in sales exceeding that of pre-pandemic times. The question is: how did American Eagle top analysts’ expectations for Q1 earnings in the midst of COVID-19? Listen to this podcast episode to find out.

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Watch the video interview below, or listen to the podcast episode on SpotifyApple, Google Podcasts, or SoundCloud.

Interested in Joining Our Next Retail Assembly?

Digital Transformation involves ongoing exploration by today’s leaders, and our best advice is to not trek the journey alone. Our Transformational Retail Virtual Assembly coming this August is set to be a groundbreaking opportunity for leaders to virtually connect on the current trends & challenges the industry is facing amid COVID-19. Our Assemblies are virtual for the time being, but you can still expect the same high-level discussion & engagement as a Millennium onsite experience. Go here to request an invite to join!

The Future of Retail CX—Winning in the Digital Era with AI

COVID-19 changed customer shopping behaviors dramatically overnight—and they’re not changing back. In fact, customer expectations for seamless, on-demand digital services are only increasing.

Want to learn how to use AI to create efficiencies while meeting the expectations of next-gen shoppers?

Join our partners at [24]7.ai for their live webcast to learn ways AI transforms retail e-commerce by enabling you to:

  • Create a personalized, high-touch experience on digital channels to win customer loyalty
  • Automate the top retail intents to create efficiencies
  • Meet customers on new touchpoints such as curbside pickups, seamless returns
  • Create a successful digital CX transformation and automation roadmap
  • And more!

Register here

#MillenniumLive with GitGuardian on Cybersecurity’s Secret Detection

#MillenniumLive chats with Jérémy Thomas, Co-Founder and CEO at GitGuardian. He joins us from Paris, France to discuss how GitGuardian’s automated secrets detection & remediation resources can enable cybersecurity leaders. Each day, their solution scans 2.5 million commits on GitHub, finding more than 3,000 secrets. Listen in to find out more why GitGuardian is trusted by leading Threat Response & Application Security teams, and over 40 million developers.

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Watch the video interview below, or listen to the podcast episode on SpotifyApple, or SoundCloud.

About GitHub

Even if your company doesn’t do Open Source, your developers do. Most corporate leaks on GitHub occur on developers’ personal public repositories, as opposed to official company’s open source repositories. In the vast majority of the cases, these leaks are unintentional, not malevolent. With 40M+ developers using GitHub, any company with a lot of developers is exposed to the platform. Developers have access to more and more sensitive information – Developers now build software in a decentralized, cloud and SaaS-friendly way. As a result, they increasingly use API keys, database credentials, private keys, certificates, … This leads to secrets spreading within the organizations and the public domain.

Go here to Request a Demo

#MillenniumLive with Stuart McGuigan on Life & Leadership

Next on the CEO Series with our Co-Founder Alex Sobol: Stuart McGuigan. McGuigan is a trailblazing CIO that has led legacy organizations to digital transformation. In his most recent role, he served as the CIO for US Department of State, and Stuart has held the CIO role at Johnson & Johnson, CVS Caremark, and Liberty Mutual. He joins #MillenniumLive to talk about his academic & career paths, technology strategy, and navigating the road ahead. McGuigan also draws attention to cyber’s evolving threat landscape, with “deepfake” threats becoming all the more real for tech leaders.

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Listen to the podcast episode on SpotifyAppleGoogle, or SoundCloud. Interested in hearing Stuart McGuigan’s keynote address at our upcoming assembly? Go here to request an invite! 

About Stuart McGuigan

During the last administration, Stuart McGuigan was the CIO for the U.S. Department of State, a member of the Senior Executive Service, and the Assistant-Secretary level head of the Bureau of Information Resource Management on. As Chief Information Officer (CIO), he established technology strategic direction and provided oversight for $ 2.4B of technology programs across the Department of State.

Mr. McGuigan joined the Department of State from Johnson & Johnson where he was responsible for global Information Technology strategy and operations for an organization with 130,000 employees at over 170 overseas and domestic locations. With an established reputation for rapidly aligning technology innovation with global business needs, Mr. McGuigan brings over 33 year of industry background including experience as Senior Vice President and CIO of CVS Caremark, Senior Vice President and CIO of Liberty Mutual, and Senior Vice President of Information Services for Medco Health Solutions.

Mr. McGuigan earned Master of Science and Master of Philosophy degrees in the Cognitive Science program at Yale University and has a Bachelor of Arts degree in psychology from Fairfield University. In 2018, Mr. McGuigan was inducted into www.CIO.com’s CIO Hall of Fame, and he is the recipient of the “Lifetime Contribution Award” from NASSCOM—India’s top not-for-profit IT organization, enabling India’s growth of its $154 billion dollar IT-Business Process Management (BPM) industry.

Dr. Jay Bhatt Joins Us on #MillenniumLive

Millennium Co-Founder Alex Sobol’s series continues with an interesting conversation on The Millennium Live podcast with Keynote Speaker, Dr. Jay Bhatt. Known to some of his patients as “the dancing doctor”, Jay is a Primary Care Internist and Geriatrician committed to care delivery innovation, advancing health equity and providing care to vulnerable populations. He serves as Chief Clinical Officer & Medical Director at Medical Home Network, and held previous roles at the American Hospital Association and the Illinois Health & Hospital Association.

We learn more about what inspired Dr. Bhatt to be a healthcare innovator, the campaign to vaccinate everyone, particularly in undeserved communities #ThisIsOurShot, and where he sees the healthcare going beyond the pandemic.

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Listen to the podcast episode on Spotify, Apple, Google, or SoundCloud.

About Dr. Jay Bhatt

Dr. Jay Bhatt served as Senior Vice President and Chief Medical Officer of the American Hospital Association and President of HRET. Dr. Bhatt and his team was awarded to support development of tools of patient safety in ambulatory environments, multi-sectorial collaborations, and age friendly health systems.
Most recently, he was the first Chief Health Officer at the Illinois Health & Hospital Association. In this role, he led large improvement projects including the Hospital Engagement Network (HEN), which were aimed at reducing readmissions and hospital acquired conditions. He has launched several improvement collaboratives; managed the Medical Executive Forum; led the Midwest Alliance for Patient Safety; launched a physician leadership academy, and designed and advanced a statewide high reliability initiative.
Previously, he was Managing Deputy Commissioner and Chief Innovation Officer for the Chicago Department of Public Health (CDPH). There he led the implementation of Healthy Chicago, the city’s public health agenda, and innovations in cross-sector partnerships, predictive analytics, epidemiology and informatics. Under his guidance, the department was been recognized both nationally and internationally in their approach to using predictive analytics to improve food inspections, chronic disease, West-Nile and lead inspections. He also led a groundbreaking initiative with Advocate South Asian Cardiovascular Center in developing the SAHEB (South Asian Healthy Eating Benefits Program). Under his leadership, the Chicago Department of Public Health received an award from the National Forum for Heart Disease and Stroke Prevention.

The Millennium Alliance Confirms CrowdStrike As Their Diamond Sponsor For Their Upcoming Flagship Cybersecurity Assembly

NEW YORK – June 7, 2021 – The Millennium Alliance is pleased to announce CrowdStrike as their Diamond Sponsor for this month’s Transformational CISO Assembly. The Assembly which is being held virtually on June 8th and 9th, will host 70+ of the nation’s elite CISOs with the aim of providing each C-Suite executive in attendance with exclusive access to research and insights, peer-to-peer learning, along with unrivaled networking opportunities to help them stay ahead of the curve within an industry that continues to rapidly evolve. 

CrowdStrike comes in as a leading cybersecurity company focused on protecting customers from all cyber threats by leveraging its Security Cloud to stop breaches. From its inception in 2011 CrowdStrike was created as a different kind of cybersecurity company. Cloud-native, CrowdStrike immediately brought a threat perspective, effectiveness, scalability, and flexibility never seen before in the industry – seamlessly aligning People, Technology, and Processes. As a result, they are now trusted by nearly half of all Fortune 100 Companies.  

“It’s exciting to work with a company like CrowdStrike and I anticipate a longstanding, mutually beneficial partnership going forward. Given our members are from some of the most prominent brands on the planet where top notch cybersecurity is now a “need to have” vs a “nice to have;” it is paramount that we put companies with the reputation and track record of CrowdStrike in front of them. We promise our members access to best in breed providers and CrowdStrike surely fits that criteria.”

– Salvatore Papa, SVP & Managing Director, The Millennium Alliance

Click here to learn more about The Transformational CISO Assembly.

Click here to find out more about CrowdStrike.

ABOUT THE MILLENNIUM ALLIANCE
The Millennium Alliance is a leading technology and business educational advisory firm with the sole mission of helping to transform the digital enterprise. Through our executive education platform, peer-to-peer learning model via our senior-level Assemblies, exclusive research projects conducted with Ivy League academic institutions, and our numerous digital properties, we have become a trusted source for real-world tangible learning and engagement opportunities for senior executives and their technology partners.

This all started in 2014 when our founders, Alex Sobol & Rob Davis decided to create the most intimate, high-level & exclusive in-person and online thinktank for leaders in a wide variety of industries within both the private and public sectors: The Millennium Alliance. Since its founding, Millennium has built a strong reputation nationwide, now with thousands of engaged Members, and was recently featured on the Inc. 5000 list of fastest-growing companies. The Millennium Alliance is headquartered in Midtown Manhattan with offices in Austin, TX.

Building upon its award-winning conference and executive education businesses, today, The Millennium Alliance continues to stay connected with its C-Suite Members and partners through intimate Virtual Assemblies, industry-leading Executive Education Opportunities, and by providing exclusive industry insights from the nation’s leading academics, business leaders, and technology providers via our 40+ annual events and Digital Diary Content Platform as well as the rapidly growing #MillenniumLive Podcast Series.

#MillenniumLive on Customer-Centric Solutions with Rangle.io

This week of #MillenniumLive, Nick Van Weerdenburg, Founder and CEO at Rangle.io, discusses a customer-centric approach to digital transformation. He emphasizes the role of experiential learning when creating change within an organization, the importance of investing in teams to create capacity for transformation, and organizational culture’s effect on outcomes. He also discusses some common roadblocks that organizations face and how to overcome them.

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Watch the video interview below, or listen to the podcast episode on Spotify, Apple, Google, or SoundCloud.

About Rangle.IO

Rangle is a product enablement consultancy that partners with enterprise-level companies and scale-ups to solve their most complex digital engineering challenges. Our expert teams work directly with clients to embed the practices of leading companies by co-creating goals, growth strategy, processes and products. We work smart, and we work fast—We’ve delivered best-in-class apps in three months, and can guide any organization to launch a design system within three to six months, using our open source accelerators.

Digital Transformation for Marketers: Turning Strategy into a People-First Plan

As published by ICP

Digital Transformation has the power to transform business success, and in the world of marketing and brands to change the conversation to an individual consumer level by harnessing the insight and power of technology, data and analytics.

Digital Transformation remains a key focus for organizations, as the pressure to adapt to the opportunities and challenges of the Omni-Channel world is quickening. That pressure is felt from the boardroom to the marketing department, as all have to change to realize the full potential of Digital Transformation and not lag behind competitors.

The key objectives of a successful Digital Transformation strategy are:

  • To enable a consistent and relevant one-to-one relationship between the consumer and brands, helping gain competitive advantage
  • To provide a blueprint for Digital Transformation that is agile enough to accommodate change
  • To unite the company in the pursuit of the Digital Transformation vision
  • To successfully implement long-lasting change and deliver on the Digital Transformation promise

To deliver on the promise you need many wise heads with the right mix of leadership, experience, market awareness technical know-how, and change management skills.

This report from our partners at ICP focuses on the, often overlooked, people and change area of Digital Transformation and highlights the importance of a more sustained and people-centric approach, focusing on the role of the marketer and partners. We go on to describe some ‘best practice’ approaches, what can typically go wrong, and finally, what ROI might look like.

Read More

Here’s What You Missed at the Transformational CMO & Retail Assemby

There’s no doubt it has been a transformational time for marketing and retail. The lines are blurring between physical and digital, consumer behavior continues to evolve, and there is more room for innovation than ever before. The industry’s top C-Suite executives and thought leaders covered these topics and more at our Transformational CMO & Retail Virtual Assembly last week. In case you were unable to join us, you can read about some of the highlights in the recap below.

A Fireside Chat with Craig Brommers and David Sable

Day one of the Assembly began with a fireside chat between Craig Brommers, Chief Marketing Officer, American Eagle Outfitters, and Millennium Advisory Board Member David Sable, Co-Founder/Partner, DoAble. The two executives are both friends and colleagues, as Sable is a board member for American Eagle, so the conversation was as pleasant and candid as two old friends catching up. David Sable opened up the discussion with the bold statement, “retail is dead”. At least according to the pundits, he clarified. However, Craig Brommers went on to describe a record-breaking quarter for American Eagle Outfitters. Here’s what we learned about the growth American Eagle continues to experience:

  • Gen Z is driving the rapid return to “normal”
  • The brand transcends physical vs. digital 
  • It’s not “digital-first” but rather “customer-first”
  • Store associates act as “local influencers” for the in-store experience
  • TikTok is a game-changer for marketers – viral moments are driving trends
  • American Eagle has embraced positivity throughout the pandemic
  • Strong brand values and purpose is key, especially for Gen Z

The Latest from our Marketing and Retail C-Suite 

Every company has a cause they can rally for. According to Francesco Lagutaine from M&T Bank, communities and businesses work hand in hand, so when one thrives, the other does, too. How do you determine your cause? You have to define the set of values – beyond the products and services you sell – that will inform behaviors, innovation, and future products and services. These values begin in the workplace. In order to effectively rally for a cause, you must create an environment where employees want to stay. Francesco also notes that you can’t communicate empathy; it’s a part of every employee’s role. It should drive how you answer the phone, how you address customers’ hardships, and eventually work its way into your brand identity. Making sure your purpose is authentically “you” is key. 

Does your content need to be perfect? Not according to Santhi Ramesh, Chief Marketing Officer International at The Hershey Chocolate Company. User-Generated Content is on the rise, and this raw, relatable, imperfect content creates more buzz and engagement than traditional content. The Hershey Chocolate Company has successfully taken advantage of UGC. Consumers are creating recipes for social media, and while the photography is not perfect, they create engagement and generate more likes for less money. Santhi mentioned that during the pandemic, consumers became more forgiving and understanding of “imperfect” content. Hershey’s has also engaged consumers on social media by turning negative comments into positivity. For example, they launched the #AllTreesAreBeautiful campaign after social media users mocked the shape of Reese’s Holiday Peanut Butter Cups. This innovative response changed the tone of the conversation and painted the brand in a more positive light, all while creating buzz.

Our Expert Keynote Panel on 2021’s New Customer

Michelle Bottomley, CEO at Modern Growth Exchange and Millennium Advisory Board Member led our day 2 panel discussion on the 2021 consumer and the psychological shifts that are here to stay. Panelists included Tariq Hassan from Petco, Justin Lyon from LuLaRoe, and Khalid Saleem from TBC Corporation. They shared insights on increasing consumer expectations, the importance of creating meaningful customer relationships, understanding the customer without third-party data, and more.

Some key takeaways:

  • Many of the psychological shifts resulting from the pandemic are here to stay
  • Consumer expectations are increasing – delivering products immediately is now the norm
  • Health and safety will continue to be a priority moving forward
  • Brands are bringing back personal and meaningful customer relationships
  • Your customer can be your best advocate if they trust the service you provide
  • Understanding your value equation is essential for growth
  • The return to brick and mortar is more prominent than expected
  • The cookie-less future creates more urgency for leveraging first-party data and forming a stronger relationship with your customer
  • Modern marketing is increasingly the orchestration of art and science

Check out what is new with our Solution Providers

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Until Next Time…

Don’t miss out on the next Transformational CMO & Retail Virtual Assembly. Go here to request an invite for the August 25-26 Assembly!