Security Newsletter: Edition 2

A periodic newsletter from me, Michael Coates, on building security programs, security career growth, and emerging trends. If you were forwarded this newsletter, you can sign up here to receive updates.

The “Untrusted” Internal Network – Now What?

For years it has been an “us” vs “them” mindset in security. The bad folks are somewhere in the world – name a current adversarial country or organization – and our company is filled with good people. Therefore, if we build a big barrier around our company we can keep out the bad and everything is good, right?

The “crunchy perimeter & squishy center” security model has come and gone – at least it should be gone. It’s a relic of an old time and has no place in today’s modern enterprise defense. For those of you that may be fortunate to have avoided it, what is this model? Here’s the quick info. The idea was to build a strict and highly regulated perimeter around the company. Firewalls blocked almost all traffic in and out. Any exceptions were strictly reviewed and scrutinized. Laptops either didn’t leave the office at all or maybe had a forced VPN to tunnel all traffic back through the office network. While the perimeter was strong, once inside there was a more relaxed environment of trust. Because, hey, we can trust all of our employees, right? (in general, sure, as a global policy, definitely not)

What happened to this model? My argument isn’t that we should dissolve the perimeter or cast those efforts as worthless. Instead, we must accept that the paradigm has shifted. There is no longer a formal boundary between outside and inside or “us” and “them”. The rise of cloud computing, SaaS applications, continued connectivity to business partners, contract workforces, BYOD and more all mean that the “internal” network is a very busy place with many different people, systems, and notably – many threats.


Two Big Reasons to Ditch the “Strong Perimeter & Squishy Center” Mentality

First, insider attacks are a real concern and not just a theoretical exercise. Insider attacks may be the result of malice or just carelessness, but there is no denying that they are happening. The 2019 Verizon Data Breach Report shows that in some sectors “Privilege Misuse and Error by insider account for 30 percent of breaches”. Multiple articles also show how prominent tech companies have felt the impact of overzealous employees abusing their access to private data.

Second, even if we assume there are no malicious insiders, the “squishy center” mentality means that once inside the network, an adversary has free rein. Taking this one step farther, we’re essentially saying that if an attacker ever finds a vulnerability in the perimeter then the breach is not just a perimeter breach, but likely a massive breach of internal systems and data too!


We agree, the internal network is untrusted. Now what?

Although the internal network may not be trusted, this doesn’t mean we throw out the firewalls and just let it be a free-for-all. Instead, let’s double down on the concept of least privilege, which the perimeter is the first step to broadly eliminate access to the world unless they authenticate via VPN. The next logical step is applying least privilege inside the network. In other words, shift the mentality in all places to enforce strong authentication, access control, and minimal access policies. One way to think about this is that the company network is essentially a coffee house wireless network. No trust is implicitly granted just because a person is in a particular physical location and has internet access. Instead, trust is proved whenever access to systems and data is required.

Here are a few concrete steps to help move a company in this direction

  1. Company Education – Wide company awareness and support is required. Teams building internal systems for sales, data science, developer efficiency etc all must understand that authentication and access control is required – even though the systems are internal only. As a security team you’ll be viewed much more favorably if you also provide pre-vetted libraries to achieve auth’n and auth’z.
  2. Security Architecture & Strategy – It’s time to understand and plan for a migration to a Zero Trust security model. Don’t be overwhelmed by hype here, you don’t need to do a full scale overhaul. But there are many small steps you can take to incorporate Zero Trust concepts into your security posture.
  3. Data First Security Policy – We’ve established that access to an internal network does not imply trust, therefore we must evaluate how trust is established for access to internal data systems. As a security exercise, look at two internal data stores, one within your on prem data center and one within a cloud deployment. Evaluate how you authenticate and authorize services or users that can access the data. For the services, follow the call chain. How do you ensure that the individual initializing the services call is authenticated and authorized for the action. This gets tricky, but it also gets to the core of a data first security policy. Without confidence in these controls you are instead relying on only trusted actors on your internal network – which we know is no longer realistic.

The migration from a long held security approach and belief system may be challenging. You’ll undoubtedly have naysayers and others that believe this work is paranoid and unwarranted. In all areas of security it’s critical to return to fundamental risk modeling practices. If your company is moving forward to adopt new technology architectures and business relationships, then your threat model is evolving too. Through your risk management you either accept the new risk, hold back the business by denying technologies or update mitigating controls to safely enable the business. The only thing I hope you don’t do is cling to old truths that no longer hold – unless verified by your fresh risk evaluation specific to your company’s profile, risk model and controls.

Michael
Want to chat? Find me @_mwc

10 Things We Learned from Women Trailblazers

Adweek’s annual Women Trailblazers event in New York City kicked off this week, bringing together influential figures in media, marketing, entertainment, sports and technology to discuss topics that involved the underrepresentation of women in the workplace. The conversations and insights that were shared among women (and men!) triggered action from attendees in order to make cultural changes in their organizations.

The conversations that took place at the event are the building blocks we need in order to create awareness and ultimately spark change among women in the workplace. We were lucky enough to have our team member, Cara Bernstein, provide us with the inside scoop on what is being discussed among such influential characters.

10 Things We Learned from Women Trailblazers

1. Being a trailblazer is a responsibility.

What is a women trailblazer, anyway? Being a voice in the industry, creating disruptive change, and breaking the societal norms. IMG Model and Disabilities Advocate, Jillian Mercado, started the conversation at this event with her story of the challenges she faced to become a model, and now feels a responsibility to advocate for others. Another panel featuring three women all on corporate Boards each agreed that while rewarding, being on a Board is not all fun and games.

“It’s a lot of commitment. Having the marketing background helps but in addition to that marketing perspective, their needs to also be the female perspective. It’s not a four times a year stamp of approval type of commitment.” Susan Vobejda, CMO, The Trade Desk

It is a responsibility where you are not only using your expertise and past experiences to make decisions for the businesses, but to also represent women in a table of mostly men.

2. There will always be expectations from your spectators.

No matter the industry, people are inevitably watching you as you climb the ladder.  The cleverly titled session, “Playing With The Boys” featured an all star panel of female athletes who feel constant pressure and expectations from the people back home.

“People expect girls to fail.” Hailie Deegan, Professional Stock Car Driver, NASCAR

With this in mind, women in the workplace are still evolving. What can women do to keep going despite these expectations? Join ’em.

4. Invite men into the conversation.

For a more humorous take on exactly how to ‘join em’, four former PepsiCo Executives took the stage with examples of specific situations they have been in as a female in the corporate world. You are at the table but not quite in the conversation. You want to go out for drinks with the team of guys, but don’t get the invite. You want to nail your performance review but only talk about areas for improvement. Women should be able to use language to make these approachable conversations. Don’t shy away from putting yourself right into it. Invite yourself to the golf outing, list the accomplishments you have mastered for your annual review, and YOU be the one to invite the men into the conversation.

5. Be true to yourself.

Because you don’t have any other option. One of the most exciting elements for Twitter Executive, God-Is Rivera, in working for the social platform is the individuality one can showcase.

“Everyone has the same amount of characters and everyone can be heard.” God-Is Rivera, Global Director, Culture and Community, Twitter

Make your brand bold. And don’t be afraid to be yourself.

6. Create fans, internally and externally.

Collaboration, while a fluffy buzzword, is critical in building trust to inevitably break boundaries, build purpose and become a trailblazing leader.

“If you don’t have the fan along with you, it’s not going to work.” Jill Gregory, EVP, CMO, NASCAR

While Gregory was referring to her avid NASCAR fans, this quote reigns true for your internal fans and supporters as well.

7. Change the cultural conversation.

Even in 2019, there are still so many topics that women cannot yet bring out into the open and out of hush hush. The two women who co-founded ad agency, Fancy LLC, are definitely not afraid of doing this. Their agency is geared towards industries where women voices are absent – aging, sexuality, mental health, the list goes on. This non-dialogue is slowly changing, but surely we shouldn’t be so closed off about it. Discussing bold, intercepting, culture changing work is what it’s all about.

8. Have thick skin.

Erin Andrews, Broadcaster for FOX Sports, has never once thought about being a female in a male dominated industry. She’s too busy to think twice about it! You can imagine the backlash Andrews gets from fans and spectators who watch her on the big screen at every game. But she’s got some thick skin. She pushes social media aside after each game and instead focuses her attention on the next thing (which is usually a trip to the airport for another game, a taping of a Dancing with the Stars episode, or to see her family. Hello, balance!)

9. Create your own path and know your worth.

Don’t fall into anyone’s footsteps and don’t allow someone to push aside your values.

“On a Board, there are different Executive committees which all consist of different job titles for diversity and variety. Where can you add value?” Sarah Hofstetter, Board Member, Campbell Soup Company

People should be excited to get your perspective.

10. Inclusion should be key in any organizational culture.

Mandy Rico, Global Director, The Inclusion Index at Kantar, stressed this point from the start of the event. Whether you are at the beginnings of your career or an Executive who runs a team, keeping this in mind is essential to become an inclusive leader.

Going Mobile, and Building Conversion-Driven Results

Across all industries, mobile eCommerce has become an increasingly fundamental aspect of the buyer’s journey, and if you don’t take our word for it, Justin Smith from OuterBox pulled together these stats on 2018’s Mobile eCommerce:

  • More than half of all internet traffic shopping is coming from a mobile device
  • 79% of smartphone users have made a purchase online using their mobile device in the last 6 months
  • Almost 40% of all eCommerce purchases during the 2018 holiday season were made on a smartphone

Cross-device intuitive programming is imperative in the digital landscape, and creating a streamlined app experience, when done right, can attract brand loyalty and a better customer retention rate. eCommerce heavyweights Wayfair and Target have found great success in recent years, while Ikea’s sales have dipped as a result of their heavy reliance on brick-and-mortar retail.

Right now, Ikea has 4 separate apps available, but none of which actually allow users to make in-app purchases. Ikea Place, an augmented reality app that helps users visualize Ikea products within their home, is an impressive technology and creative solution for a customer’s concerns over whether a piece coordinates with their current setup. However, without the ability to make a purchase in-app, it runs the risk of losing a prospective conversion in the time it takes a user to pull up a web browser.

An intuitive digital experience is vital in driving conversions, but in order to do so, the platform must allow for outcome-driven results. 

In years past, Ikea separated itself from competitor furniture retailers by shaping the customer experience around psychographic and qualitative data – showrooms are modeled after the customer’s home, whether it be a dorm room, family home or small space. When a customer purchases a new piece of furniture, other changes usually follow suit, and the showrooms simplify the process of finding these matching items. Psychographic data also revealed that many customers have children with them, so they included a designated “day care” area. People get hungry after hours on their feet, so they included a cafeteria in every location. Ikea customized their in-store experience to solve nearly every problem their customer might face, and a digital transformation should be approached the same way: study, collect and utilize your customer data to improve the customer’s experience.

Ikea recently announced that they’re launching a new app this year – one that will allow for fast in-app purchases, an “inspiration feed” akin to Instagram’s explore page and better search and recommendation algorithms. Ikea’s COO, Leontyne Green Sykes, recently told Business Insider, “Our strategy is really around transforming to be more relevant for consumers and what they’re looking for”.

With big data constantly evolving, many companies will go through countless digital transformations before hitting the nail on the head, and Ikea’s journey proves just that. In a nutshell, it’s crucial that your consumer data is collected and utilized with a customer-focused frame of reference, and keep in mind that this customer’s journey is always changing in the digital landscape (but that’s the beauty of digital retail).

ABOUT DIGITAL RETAIL TRANSFORMATION ASSEMBLY

 

C-Level experts from across North America’s retail industry are coming together in Dallas in August to anticipate the highly complex digital retail environment that will develop over the next few years.

Through a cutting-edge program designed by the industry, for the industry, we will provide a fresh and up-to-date insight to help move your organization to the next level of digital leadership. A series of executive education roundtables, keynote presentations, collaborative think tanks, educational workshops, and networking sessions will offer industry-specific topics and trends to ensure your company sustains its competitive advantage.

Are you interested in becoming a sponsor for this event? Click here today to learn more >>

Are you interested in attending this event? Inquire here today to find out if you qualify for Millennium Membership >>

What Tech Skills Should You Be Looking For In Your Company?

We talk about technology a lot, and how it is being integrated into major industries. Everything from major business processes to smaller daily functions, it is clear that the adaption of technology is essential to the growth of any company.

In order to successfully integrate technology into your business, there is one thing for sure, you will need the proper skill set for tech efforts to be rewarding.

“67% of hiring managers plan to expand their IT teams; 89% say it’s challenging to find skilled professionals.” Robert Half reports.

As a hiring manager or higher executive, understanding what skills to look for is something that can really help while finding new employees. So, let’s dive in.

1. Cybersecurity

It is no surprise that cybersecurity makes the top of this list. Protecting inter-connected systems is crucial in the world of computers, tablets, the cloud, you name it. If you are a business professional, chances are you have moved on from the world of paper and are totally knee-deep in the technology puddle. Do you want to protect your data? Cybersecurity will help.

2. Cloud security

Ah, the cloud. Cloud computing seemed to be the biggest tech trend last year, and that has not changed. From major enterprises to small businesses, the cloud works to hold all important assets over the internet as opposed to hard drives, which could get messy. It puts your company’s data into one place. The goal is to make sure that place is hard to access, so your data does not end up in the wrong hands.

3. Cloud computing

Someone has to know how to get the data into the cloud, right? Alas, cloud computing. Your next tech hire should know the ins and the outs of the cloud, especially how to access resources seamlessly.

4. Database management

Database management is pretty much exactly what it sounds like, the skill to analyze data effectively in order to improve systems or processes for the entire company. If a company’s processes are outdated, or not working for the greater good of everyone, what is the point?

You may want to hire someone who can look into each process, the data, accounts, and then figure out what will make it better. Or, what to take away.

Overall, if you are in the market for some new tech talent, it is important to keep those 4 skills in mind. Don’t forget that technology and security go hand in hand, and when both work together, your company could be seamless.

ABOUT DIGITAL ENTERPRISE TRANSFORMATION ASSEMBLY WEST 

The Millennium Alliance is thrilled that you’re interested in Digital Enterprise Transformation West Coast in August 2019.

As more and more businesses look to digital technology and strategies to transform their business, CIOs know that data and information technology have never been more important. Understanding the convergence of mobile, social, and cloud is the first critical step for organizations looking to create opportunities and stay ahead of the competition.

Join us in Las Vegas for a series of executive education roundtables, keynote presentations, collaborative think tanks, educational workshops, and networking sessions will offer industry-specific topics and trends to ensure your company maintains its competitive advantage.

Are you interested in becoming a sponsor for this event? Click here today to learn more >>

Are you interested in attending this event? Inquire here today to find out if you qualify for Millennium Membership >>

Exclusive Interview with Google

At our most recent Digital Healthcare Transformation Assembly, Millennium Alliance attendees had the opportunity to hear first hand from Google’s Senior Partner, James Glover. After his keynote address, we sat down with James to learn about the future of Google on both the payer and the provider side, how the powerhouse is taking steps in empowering the patient/consumer, and we even learned about the start of James’ healthcare career which later lead to a Johnson & Johnson and Google partnership. Tune in!

powered by Sounder

About Google

At Google we’re committed to improving the lives of as many people as possible. One of the most important areas in which we’re striving to do that is health. Every day, people ask Google health-related questions, and we do our best to provide the most accurate and helpful information.

Beyond Search, emerging technologies present opportunities to elevate healthcare for everyone. Today we’re studying the use of artificial intelligence to assist in diagnosing cancer, predicting patient outcomes, preventing blindness, and much more. We’re exploring ways to improve patient care, including tools that are already being used by clinicians. And we’re partnering with doctors, nurses, and other healthcare professionals to help improve the care patients receive.

These are just the first steps of an exciting journey that all of us at Google are passionate about taking. To learn more, here’s a conversation with Dr. David Feinberg, who is leading our efforts. In addition to all we’re doing across Google, you can read about the exciting work being done by our colleagues in Alphabet at Verily and Calico.

Picture It. Your First Board Seat.

Even the most successful executives need preparation to compete for a boardroom seat. The Millennium Alliance is thrilled to be partnering with BoardSuited, an e-learning program that will provide you the tools, roadmap and know-how to achieve a competitive edge.

“The path to the boardroom is often a road less traveled—one that requires assessing skills and identifying gaps early on so that executives can course correct and gain the qualifications necessary for board service.” Joyce Brocaglia, Founder and CEO, BoardSuited

The program arms executives with a deep understanding of board service—from understanding roles and responsibilities and the significance of ownership structure to learning to work with and evaluate the CEO.  The course draws on insights from a cadre of seated board directors from some of the largest companies in the world representing public, private, advisory and nonprofit boards.

If board service is in your future, get BoardSuited™ to educate, prepare, and empower yourself to get your first board seat. Take advantage of our special offer exclusive to Millennium Alliance members. Use MA15019 discount code to SAVE $150 and get started positioning yourself for success today.

Visit www.BoardSuited.com to learn more and get started on your Board journey.

Maggie Chan Jones On This Week’s Podcast

Recently, we had the pleasure of seeing Maggie Chan Jones take the stage in Dallas as our Keynote Speaker for The Transformational CMO Assembly. Attendees got a glimpse into her story, From CMO to Entrepreneurship and the Board Room. We are very excited to share her story further. Cara Bernstein, host of Millennium Live: A Digital Diary Podcast, had the chance to sit down with Maggie to chat about everything from transforming the brand of SAP while she was their Global CMO, best practices for getting on a board, leadership as a female executive and of course, her company Tenshey, a startup with a mission to advance gender diversity and leadership through executive coaching.

Listen and subscribe here >>

About Maggie Chan Jones

Maggie is the Founder and CEO of Tenshey, Inc., a tech-enabled executive coaching company that helps more women advance into leadership roles and the boardroom.  She is also a seasoned C-level executive, board director, CMO advisor and angel investor, who specializes in marketing, business transformation and technology.  Previously, Maggie was the first woman to become chief marketing officer (CMO) at SAP, the world’s largest enterprise application software provider.  In this role, she was responsible for global advertising and brand experience, sponsorships, audience marketing, strategic events, and field and partner marketing functions across 180+ countries.  During her tenure, Maggie led the brand transformation of SAP to becoming the world’s 21st most valuable brand, delivered double-digit growth in marketing contribution to business, and advanced talent skills development for the digital economy.  She was an executive sponsor for diversity and inclusion, and a member of the SAP Innovation Roundtable. Prior to joining SAP, Maggie served as the inaugural CMO of the North America region at Level 3 Communications.  Before that, she spent over seven years at Microsoft, where she was the marketing director of U.S. Cloud Services and Office 365. Previously, Maggie held leadership and marketing positions at Sun Microsystems and ADIC.

About Tenshey, Inc.

Tenshey, Inc. is a tech-enabled startup dedicated to advancing gender diversity through personalized executive and career coaching services. Pronounced “ten-she,” the company’s name is derived from the Japanese word for “angels” because leaders thrive when they have a strong support system of angels including coaches, mentors and sponsors. Tenshey was founded by Maggie Chan Jones, the first female CMO of SAP and named one of the world’s most influential CMOs by Forbes. Maggie realized that her ascension to the C-suite in the male-dominated tech industry was rare and shouldn’t be. It is Tenshey’s mission to change that.

Members benefit from Maggie’s experiences in the C-suite and her team of personally selected, certified executive coaches. Tenshey coaches support a wide range of industries and offer a unique collection of perspectives to drive high-performing, diverse and inclusive workplaces.

Health Is A Function of H-squared: Humor and Humanity

Last month we were honored to have two of the most prominent healthcare industry experts, Rahul Dubey, Founder & CEO, Percynal Health Innovations and Dr. Jay Bhatt, Senior Vice President & Chief Medical Officer at American Hospital Association join our Healthcare Providers Transformation Assembly in Nashville TN.

At the assembly, our Advisory Board member Rahul Dubey dives in depth with our event’s keynote speaker Jay Bhatt, to exchange perspectives on the digital transformation and future of healthcare as a function of H-squared: Humor and Humanity.

Check out the full interview here.

About The Healthcare Providers Transformation Assembly

Join leaders from North America’s leading Health Systems to discuss the latest technology, innovations, and strategies driving healthcare’s transformation where we’ll be discussing the latest digital technology and business strategies driving healthcare’s digital transformation.

Are you interested in becoming a sponsor for this event? Click here today to learn more >>

Are you interested in attending this event? Inquire here today to find out if you qualify for Millennium Membership >>

Principal at Healthcare Management Associates Chats with The Millennium Alliance

Check out our latest interview featuring Principal at Health Management Associates, Don Novo. Interesting in hearing about the technologies having the most impact on the transformation of healthcare? What about best practices and lessons that can help healthcare execs in the private sector? Well Don has all of the answers. He also serves on The Millennium Alliance Advisory Board, and we’re lucky to have him.

Watch the interview here >>

About Health Management Associates

Health Management Associates (HMA) is an independent, national research and consulting firm specializing in publicly funded health care including policy, programs and reform. HMA provides leadership, experience and technical expertise to government agencies, public and private providers, health systems, health plans, institutional investors, foundations and associations. With over 20 offices and more than 200 multidisciplinary consultants coast to coast, our team is always within client reach. For more information, visit www.healthmanagement.com.

#MillenniumLive: From Coast To Coast

Last week was a busy week for The Millennium Alliance, as we had two events occur at the same time! Our Transformational CMO & Digital Retail Transformation Assembly took off with a bang in Las Vegas, as our Digital Healthcare Transformation Assembly was Honkey-Tonkin’ in Nashville.

Both teams geared up for an impactful two days, as industry leaders from both sectors came together to share ideas, and most importantly, each other’s company.

Let’s take a short trip down memory lane to disclose what happened on the stage, and behind the scenes of our events!

All Bets Are On At Transformational CMO & Digital Retail Assembly

Upon the start of the assembly, The Green Valley Ranch Hotel & Casino was packed with marketing and retail leaders, arriving to experience the energy of Las Vegas and expertise from the industry’s most influential leaders.

We were joined by some honorable key players in the industry, such as Cynthia Johnson, CEO of Bell + Ivy, Mark Schaefer, Executive Director at Schaefer Marketing Solutions, as well as Sterling Hawkings, Innovation Leader at Center for Advancing Retail & Technology (CART) and Abbie Weiss, Head of Innovation Programming at SterlingHawkins.com.

Cynthia Live, CEO of Bell + Ivy delivering a workshop presentation during our CMO & Digital Retail Assembly
Charlene Li, Author & Senior Fellow at Altimeter Group delivering her Keynote Address

 

 

 

 

 

 

 

 

 

Our Keynote Speaker, Charlene Li, Author & Senior Fellow at Altimeter Group, took the stage for our Gala Dinner address, and the audience was immediately hooked on her insight and expertise. Charlene shared her valuable experience and highlighted the importance of being a digital transformation leader. We passed out her upcoming book, The Disruption Mindset to all of her attendees, which was such a hit, even staff members at the hotel grabbed a copy!

“If you’re not interested in creating change, you’re not a leader, you’re a manager” – Charlene Li 

Digital Healthcare Sings A Tune In The Music City

Our Digital Healthcare Transformation Assembly started with a bang. We were joined by esteemed members in the healthcare industry, including Don Novo, Principal at Health Management Associates, Connie Weaver, Co-Founder & CEO at Tracker Group, Tina Georgeou, Former Head of Marketing at Weill Cornell Medical College, Kelly Goldsmith, Associate Professor of Marketing at Kellogg School of Management | Northwestern University, Kerri Camp, Associate Professor of Marketing at University of Texas.

Last but certainly not least, our Keynote Speaker,  James Glover,  Senior Partner, Google joined us for a highly anticipated Keynote Address. Our audience was captivated by James, as he gave everyone an insight into the future of patient journey.

James Glover,  Senior Partner, Google delivering our Keynote Address

Overall, it was a very successful week at The Millennium Alliance and we are gearing up for our last assembly before the summer begins, our Digital Enterprise & FSI Transformation Assembly in Miami, Florida! Stay tuned…

ABOUT DIGITAL ENTERPRISE & FSI TRANSFORMATION ASSEMBLY

As more and more businesses look to digital technology and strategies to transform their business, CIOs know that data and information technology have never been more important. Understanding the convergence of mobile, social, and cloud is the first critical step for organizations looking to create opportunities and stay ahead of the competition.

The Millennium Alliance is thrilled to present our bi-annual Digital Enterprise Transformation Assembly, put together by the industry, for the industry. Join us in Miami, FL. for a series of executive education roundtables, keynote presentations, collaborative think tanks, educational workshops, and networking sessions will offer industry-specific topics and trends to ensure your company maintains its competitive advantage.

Are you interested in becoming a sponsor for this event? Click here today to learn more >>

Are you a CIO or CTO interested in attending this event? Inquire here today to find out if you qualify for Millennium Membership >>