#MillenniumLive with Clearwave Scheduling

#MillenniumLive is joined by Cliff Browning, VP Sales at Clearwave Scheduling (formerly Odoro), a leading solution for online patient scheduling. Browning shares with us what health systems need to take into account when they make a decision on a scheduling solution, what makes their solution more flexible than others on the market, and how call centers can benefit from the platform.

Go here to listen to the podcast episode!

About Clearwave Scheduling

Empower patients and practices to self-schedule with a smart scheduling platform complete with automated eligibility that reflects organizational preferences and priorities and that practices can control in the moment and in the future.

With a 24/7 online scheduling solution that can be embedded into an existing website or mobile app, your practice becomes instantly searchable, allowing new patients to shop for care and schedule appointments with providers. Working seamlessly across desktop and mobile devices, smart scheduling is accessible for all patients, ensuring accurate, real-time patient-provider match incorporating patient, provider and health system needs.

Go here for more information

What’s New in Healthcare with Janell Pittman, CMO & CDO of MercyOne

The healthcare landscape is constantly evolving over the course of the pandemic, and healthcare providers are tasked with making life-saving innovations faster than ever before. We reached out to our member and recent panelist Janell Pittman, who is the CMO & CDO of MercyOne hospital network. She sheds light on what’s new in healthcare, how she’s planning for the long winter and fills us in on how COVID-19 changed her organization.

If you’re interested in joining the discussion at our next healthcare assembly, go here to RSVP for our Healthcare Payers & Providers Assembly on April 20-21, 2021!

Q: Has your organization made the transition to telehealth? If so, was the platform in place prior to the pandemic, or developed as a result?

JP: Yes. One platform was in place prior and we added another as a result. We went from 200 telehealth visits a week to 8,000 telehealth visits a week at our max (so far).

Q: How important is face-to-face patient care to your current practice?

JP: Very important. We believe long term our differentiator will be combining various access points into a seamless experience.

Q: We’ve seen the healthcare space dramatically evolve over the course of the pandemic. How are you preparing for what’s expected to be a long winter?

JP: We have the foundations set for the winter with the largest challenge requiring ongoing action being staffing. We are focused on preparing for para-COVID and post COVID success.

Q: With an influx of data on both the provider and payer sides, what’s your strategy for determining what data is useful and how it can improve patient experience?
JP: We are working to scale a solution aggregating inputs.

Q: What makes experience design so critical for healthcare companies, and how do you define a “better experience”?
JP: Radical convenience and personalization. Culture is critical!

Q: How has your organization changed since the start of the pandemic?
JP: More agile, more focused on support of our colleagues and better able to prioritize.

Q: How has continued education affected your professional growth?
JP: Keeping me continuously aware of ways to be a better leader and marketer so I can impact MercyOne’s Mission.

Q: What value have you gained from working with The Millennium Alliance?
JP: I’ve made connections to peers from across the country!

#MillenniumLive Keynote Series with Craig Richardville

Craig Richardville, Chief Information and Digital Officer at SCL Health and Millennium Alliance Advisory Board Member, joined us earlier this month as the Keynote Speaker for our Healthcare Providers and Payers Transformation Virtual Assembly. In this episode of #MillenniumLive, he discusses the role of the CIO in healthcare, leveraging digital assets to make healthcare more personalized, and the under-utilization of patients as a resource in optimizing care. He defines digital health as the convergence of digital assets within healthcare in order to enhance access, provide efficiency and self-service capabilities, and make healthcare more personalized and precise. He also discusses how the four different stakeholders- associates, consumers, providers, and patients- can utilize these assets for mutual benefit.


Go here to listen to the podcast episode or watch the full video below.

About Craig Richardville

Craig Richardville is the SVP, CIO & Digital Officer at SCL Health. His responsibilities include leading all aspects of the health system’s information technology strategy and operations, including enterprise systems and applications, information security, core infrastructure and leading the system’s digital transformation and information automation. Previously, he served as owner and president of Richardville Consulting LLC, delivering resource, advisory and brokerage services for innovative start-up software and services companies. Prior to that, he served as Senior Vice President & Chief Information and Analytics Officer at Carolinas HealthCare System (Atrium Health) for more than 20 years where he transformed the company into a national leader in the effective use of technology, utilizing data as a driver; analytics and business intelligence; artificial intelligence, machine learning and robotic process automation. His notable accomplishments include receiving the 2015 John E. Gall, Jr. CIO of the Year award from the College of Healthcare Information Management Executives (CHIME) and HIMSS in recognition of his leadership in driving digital transformation in healthcare and the 2017 CIO of the Year award for “Leadership” presented by Charlotte CIO for his impact on the technology industry across all verticals. Craig earned his master’s degree in business administration and also his bachelor’s degree in business administration from University of Toledo.

#MillenniumLive on the Shifting Retail Landscape with Venky Shankar

This week’s #MillenniumLive features Venky Shankar, Coleman Chair Professor & Director of Research at Texas A&M. Recognized as one among the World’s Most Influential Scientific Minds by Thomson Reuters and as a Top 10 scholar worldwide on innovation, Venky Shankar is a true expert in marketing strategy, artificial intelligence, digital business, and more. He joins us for a conversation on the continued shift to E-Commerce, Artificial Intelligence, and digital transformation in retail and marketing.

Go here to listen to the podcast episode or watch the full video below.

About Venky Shankar

Venkatesh (Venky) Shankar is Coleman Chair Professor of Marketing and Director of Research, Center for Retailing Studies, Mays Business School, Texas A&M University. His expertise includes artificial intelligence, digital business, marketing strategy, innovation, retailing, international marketing, and pricing. He has been recognized as a World’s Most Influential Scientific Mind and as Top 10 scholar on innovation. He is winner of AMS Cutco/Vector Outstanding Marketing Educator Award for lifetime contributions to marketing, Lifetime Achievement Award in Retailing, Mahajan Award for Lifetime Contributions to Marketing Strategy, Distinguished Alumnus Awards from IIM and IIT, Clarke Award for the Outstanding Direct and Interactive Marketing Educator, and Long-term Impact, Green and Lehmann Awards for research. He is Co-Editor of Handbook of Marketing Strategy and author of Shopper Marketing. The Shankar-Spiegel Award is named in his honor. He is ex-President of Marketing Strategy SIG, AMA and serves on CMO council and B2B Leadership Board. He was an Academic Trustee of MSI. He is Editor-Emeritus of Journal of Interactive Marketing and serves on the policy boards of JR and JIM. He is a three-time winner of Krowe Award for outstanding teaching. He has been a visiting faculty at Stanford University, MIT, INSEAD, Singapore Management University, SDA Bocconi, Chinese European International Business School, and Indian School of Business. Venky has a Ph.D. in marketing from Kellogg School, Northwestern University. He has consulted or had executive development experience with companies like Coca-Cola, Colgate Palmolive, Deloitte, Glaxo SmithKline, Hewlett Packard, HSBC, IBM, Intel, Marriott, Medtronic, Microsoft, PepsiCo, Philips, and Volvo.

Individual Recognition and Accountability Leads to an Early Indicator of HCAHPS

Healthcare organizations work tirelessly to impact and improve patient experience, constantly reviewing feedback, and analyzing data to drive meaningful change. While much can be affected through traditional standardized data, there is a struggle to understand accountability and impact on an individual and real-time level. Research shows a patient may interact with 50 nurses, physicians, and support staff across multiple disciplines, making it difficult to identify areas of improvement when faced with generalized, delayed feedback. This case study examines how the real-time, individualized data in Wambi, the first and only real-time engagement and recognition system that includes all key stakeholders in healthcare including patients, clinicians, healthcare staff, and leaders, creates transparency into these individual experiences and has been shown to be an early indicator of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) results in key communication domains, and in fact that Wambi’s patient review questions directly correlated with a hospital’s 5-10% improvement.

Read the case study from our partners at Wambi here

When Failure Creates Leadership: David Sable’s Take on Moving Forward from Failure

As originally published by David Sable on Linkedin. Subscribe to the newsletter!

What does failure have to do with leadership?

“Obvious!” some might say, “If you fail you are a loser!”

I’ll ask again: What does failure have to do with leadership? EVERYTHING. Because great leaders know how to fail and move on to greatness. It’s the losers who don’t.

Clearly failure and losing are on many people’s minds these days as the world stage reverberates with real time (if not reality) drama. And, as leadership is a topic near and dear to me, I was inspired to share some thoughts on the subject today. So, here is the next installment in my ongoing series on leadership:

Some of the most iconic leaders, before reaching the peak of their potential, were rejected, thrown out, ignored, told they were useless, not creative, boring and to “get another job.” The best remained undeterred. They didn’t whine, blame others, slink away or otherwise leave the playing field angry, bitter or negative. Instead, each continued to move forward, persisted in breaking new ground. And the rest, they say, is LEADERSHIP.

Here are a few examples of some of those kinds of leaders, all of whom continue to inspire:

Walt Disney: Mickey Mouse is a household name in as many countries as there are people, and possibly one of the most recognizable icons ever created. Yet ole Mickey almost never was. When Walt Disney first took his idea of Mickey Mouse to MGM, he was told that the idea would never work because a giant mouse on a screen would terrify women. Add that to the newspaper editor who fired him because he believed Walt, “lacked imagination and had no good ideas,” and we have a man who transcended criticism and rejection to become an iconic leader in entertainment—not to mention an innovator and entrepreneur. Failure? Leadership!

Robert Goddard: The vaunted New York Times once wrote an editorial about the father of modern rocketry. A brilliant innovator with over 200 patents to his name, about Goddard the NYT wrote, “[He] does not know the relation of action to reaction…he only seems to lack the knowledge ladled out daily in high schools.” And, as if the ridicule that came from all sides wasn’t enough, he failed time and time again. Yet he never saw failure, only what he called “valuable negative information.” 49 years later, three days before the first moon landing, The New York Times redacted the editorial. Goddard made Elon Musk possible. Goddard embraced Failure…Leadership!

Charlie Chaplin: Poverty. Neglect. Little formal education. A Dickensian childhood. No early screen credits. Chaplin found fame in the little tramp and in his own brilliance as creator and director. He created history in cinema and is today, a king of comedy. Said Chaplin, “Failure is unimportant. It takes courage to make a fool of yourself.” Let me paraphrase: Failure is unimportant if you are a true leader.

Steve Jobs: We remember him as a visionary who changed the world, or at least the world of computers and phones and digital services. That’s enough, no? Yet it’s vital to remember that Steve failed many times and with products, service and ideas. He was even fired by the company he created, built and led. Jobs didn’t slink, away drowning in self-pity, though. His motto? “You have to be willing to fail…you got to be willing to crash and burn.” He came back having learned from the crash and burn, stronger than ever…a leader for the ages.

Charles Darwin: Talk about success…Charles Darwin’s name has become ubiquitous, around the world, when describing any kind of evolutionary process. It can be social, societal, sports related—just about anything in fact. His observations were brilliant and created new areas of thinking, exploration and investigation. And, you guessed it, as a child he was considered average at best. He hailed from a wealthy, accomplished family—his father, a doctor. Darwin hoped to follow in his footsteps but was thrown out of medical school, so instead, he studied for the ministry. That is until he followed a friend around the world and took the groundbreaking path we know him for today. About himself, he wrote, “I was considered a very ordinary boy, rather below the common standard of intellect.” Yet, his thinking has been called “the most powerful and most comprehensive idea that has ever arisen on earth.” Another “failure,” who will be remembered as a great leader forever.

And one more:

The Beatles: About them, their first record company, Decca Records, wrote: “We don’t like their sound, and guitar music is on the way out. They have no future in show business.” From obscurity, through all the setbacks, failures and fights, they worked hard and are arguably the most famous and successful band of their genre…ever. To quote John Lennon, “Everything will be OK in the end, if it’s not Ok it’s not the end.” Leadership will not stop until it’s all OK, and even then, it will continue.

And there you have it. The indomitable spirit that’s actually fueled and energized by failure, the positivity that’s created by failure, the never-to-be-forgotten leaders who were forged by failure.

COVID-19, U.S. elections, the economy, climate, hatred, racism, anti-Semitism, Islamophobia, self-serving partisan politicians, crime, violence…add your own issues. It’s so easy to look around and feel that we have failed as society, as individuals as countries, cultures and religions. But let us learn from the leaders who viewed failure as a lesson—not a punishment or destiny. Failure can be seen as a proud symbol of leadership if, and only if, you can learn from it, leveraging the experience to ultimately move on and to change the world.

Said Thomas Edison, another great leader who failed many times and who will long be remembered and celebrated:

“I have not failed. I’ve just found 10,00 ways that won’t work”

Unless we embrace this philosophy, we will mire ourselves in negativity, and failure will be the norm, with leadership being a thing of the past.

What do you think? Please share your own examples!

#MillenniumLive with Mike Steep on the Societal Impact of Technology

#MillenniumLive had the pleasure to chat with speaker, author, and innovation expert, Mike Steep. He is the Founder & Executive Director of the Disruptive Technology & Digital Cities Program at Stanford University, and the author of First Light of Day, a fictional story set in the year 2045 that explores the impact of disruptive technology, drawing eerie parallels to the world we’re living in today.

Steep makes the point that technology has already brought us to a “dystopian society” as a result of the absurd wealth differential and power of Silicon Valley. Yet despite this, we cannot refute the tremendous benefits and opportunities that have come along the way. He gives us a look into a book he’s currently working on, which examines the reasons why we’re having an explosion in innovation from a business perspective.

Go here to listen to the podcast episode.

About Mike Steep

Mr. Steep founded the Stanford Engineering School’s disruptive technology and digital cities program after a 30-year career as an executive in technology. He was formerly SVP for global operations for Xerox PARC. Prior to that role, he held numerous executive positions at Apple, Microsoft, and IBM Lexmark.

Is Your Organization Prepared for the Future of Work?

Is Your Organization Prepared for the Future of Work?

A Guide for Navigating the Return to Work & Beyond

 

The nature of work will never be the same.

Whether your employees return to a physical office space or they continue to work remotely, they’re going to need the right tools, the right access to information, and the right support in order to develop the skills, mindsets, and behaviors they’ll need to succeed in this new era of work. Companies will have to double down on making sure they’re designing digital experiences that work equally well for both remote and in-office employees.

So how do you create a digital workplace that can withstand the shifting needs of today, as well as the changes the future will certainly bring?

Download this guide to Workgrid’s 3-phased approach on:

  • Strategies for uncovering the critical needs of your employees
  • How to implement an employee-centric experience
  • The steps required to ensure your employee experience stays on track far into the future

 

#MillenniumLive on Humanizing the Patient Experience with Vocera Ease

This week on #MillenniumLive, we have Senior Vice President and General Manager at Vocera Ease, Patrick de la Roza as well as Co-Creator Dr. Kevin de la Roza. Growing rapidly, with the pandemic only accelerating that growth, Kevin and Patrick share the incredible story of how Vocera Ease is opening a window into the operating room, while humanizing the family & Patient Experience. We discuss how this technology allows nurses to send HIPAA compliant updates to patients and their loved ones straight from the operating room, ICU, ER and medical floor, ultimately revolutionizing communication when it matters most.

Watch the video interview below, or go here for the podcast episode.

About Vocera Ease

With hospitals restricting visitors due to COVID-19, patients’ loved ones are left waiting and wondering about health status. Digital boards and templatized care-transition messages don’t do enough to calm anxiety. The Vocera Ease app provides an important bridge between the care team and family. Clinicians can initiate a HIPAA compliant two-way video call or send one-way messages, photos, and videos. It integrates into workflow, reduces calls, and makes it easy for loved ones to provide feedback.

Go here for more information

The 5 Critical Steps In Your Endpoint Security Strategy

In 2019, 70% of successful breaches started at the endpoint. And now, with the large-scale shift to remote working due to COVID 19, the explosion of end-user devices, BYOD, and endpoints working outside of the network, many organizations are still trying to determine the best security strategies, giving attackers time to take advantage and capitalize on the uncertainty.

Threats to endpoints can come in the form of external attacks as well as insider threats, which may be either malicious or unintentional in nature. A compromised endpoint can give an attacker a foothold within an environment, enabling them to launch further attacks on systems to access data and compromise additional endpoints via lateral movement.

Our partners at BeyondTrust outline how to evolve your strategy to a preventative approach in this report on The 5 Critical Steps In Your Endpoint Security Strategy.

Go here to download the report