Articles Archive - Page 65 of 100 -

Path to Innovation for On-Prem Contact Center

CX leaders understand the speed, flexibility, and overall agility that cloud services can bring to their CX strategies. But many see only one solution to the challenges they’re facing: Rip and replace the entire contact center infrastructure. They often delay pulling the trigger for months or years because they know such a massive transformation will be very disruptive. There is a less-disruptive solution for on-premises contact center platforms. Some providers offer an over-the-top technology platform that allows companies to quickly develop, integrate, and host CX apps, and allow Contact Centers to maintain control and security of their solution.

This e-Book from our partners at Intelepeer sets out a path towards innovation, including how to incorporate omni-channel automation, AI, and analytics.

Click here to download the e-book

Sujeet Bambawale, CISO of 7-Eleven, Keynotes Our Upcoming CISO Assembly!

The Millennium Alliance is proud to announce Sujeet Bambawale as the upcoming keynote speaker for the Transformational CISO Virtual Assembly taking place on February 23-24, 2021. Bambawale has proven himself to be a cybersecurity trailblazer as CISO of the iconic 7-Eleven brand. Before working with 7-Eleven, he led Security Engineering with Symantec, worked on the enterprise architecture & strategy team with NetApp, and spent over 10 years leading Intuit’s information security & compliance team. Interested in joining a virtual assembly? Reach out to us at info@mill-all.com to RSVP.

About Sujeet Bambawale

Sujeet Bambawale tells us that it is an honor and a privilege to serve as the Chief Information Security Officer of an iconic global brand that has a deep, cherished, always-on connection into communities everywhere. Information Security at 7-Eleven focuses on maintaining and enhancing an industry-leading, comprehensive and cohesive security fabric around the business value drivers in a customer-obsessed manner. The 7-Eleven Information Security organization brings together the various technical domains within Information Security with the force multipliers of Governance, Risk and Compliance as well as Data Protection to facilitate unified accountability and expedient action.

Bambawale went to 7-Eleven from Symantec’s Consumer Business Division where he had the honor of driving a global security engineering portfolio. Prior to joining Symantec via the LifeLock acquisition, he spent 5 years at NetApp, and over 10 years with Intuit, after working with the information security and risk management teams at Ernst & Young and KMPG. He has been responsible for leading key security initiatives that helped integrate security into the culture of the company and extend the brand into global markets. He led NetApp’s ISO27001 recertification, spoke at NetApp’s conferences in Berlin and Tokyo and was the recipient of Intuit’s Innovation Award. At Ernst & Young and KPMG, he was responsible for developing risk mitigation strategies primarily for Fortune 500 clients in the financial and technology sector.

His focus is on maturing the organization’s security posture by driving execution to a well-socialized and accepted security strategy that benefits internal and external stakeholders through a pragmatic mix of building cross-organizational relationships and developing people managers. He has a Masters degree in Electronics Engineering and am a Certified Chief Information Security Officer (C|CISO), a Certified Information Security Manager (CISM) as well as Certified in the Governance of Enterprise IT (CGEIT). Most recently, he was fortunate to learn about organizational leadership at global scale, with a focus on innovation and cybersecurity, from his professors and colleagues at the Haas Business School in UC Berkeley.

Cybersecurity Innovation Starts Here

Digital Transformation involves ongoing exploration by today’s leaders, and our best advice is to not trek the journey alone. Our Transformational CISO Virtual Assembly coming this February is set to be a groundbreaking opportunity for leaders to virtually connect on the current trends & challenges the industry is facing amid COVID-19. Our assemblies are virtual for the time being, but you can still expect the same high-level discussion & networking as a Millennium onsite experience.

We know what you’re thinking…

This isn’t Your Run-of-the-Mill Zoom Conference.

Our Founders, like many C-Suite executives today, became disillusioned by the slew of cybersecurity webinars, summits and events on the market today that promised “world class networking” opportunities with leading industry decision-makers. In reality, they found that these events had antiquated & impersonal discussion topics, and quite frankly, it seemed like just about anyone could attend the event.

We’re serious about executive education. Our assembly agendas are data-driven and curated from our industry-expert Advisory Board, a group of 26 industry movers and shakers with a proven record of digitally transforming organizations from the ground-up. Our topics of discussion reflect the most poignant & relevant challenges the industry is facing at the time of the assembly. Our goal is to change the way leaders look at executive education, and you won’t find this level of content, discussion, and networking anywhere else. We’re on the journey to digitally transform the cybersecurity industry with you.

Interested in joining? Reach out to us at info@mill-all.com to RSVP for the virtual assembly!

Take it from an Analyst: Contact Centers Can Have Their Cake and Eat it too

President of Nemertes Research, Robin Gareiss, joins Intelepeer’s podcast to discuss the future and possibilities for the on-prem contact center. This episode covers the type of solutions that enterprises should have on their radar to align with the trajectory of the rapidly changing contact center environment and customer expectations. For each listen, IntelePeer will be donating $5 to Black Girls Code. Take it from your Peers and take it from an expert, this topic is crucial to keep in mind for a more agile, scalable, and intelligent communications strategy.

Click here to listen to the podcast episode

Keynote Announcements for Our December Healthcare Assemblies!

There’s so much innovation and change occurring in the healthcare space right now, which is why we’re hosting two healthcare events this December! Our Transformational Healthcare Payers & Providers Virtual Assembly takes place on December 1-2, which is followed by our Digital Healthcare & Patient Experience Transformation Virtual Assembly on December 3-4. Interested in joining a virtual assembly? Go here to RSVP for Healthcare Payers and Providers, or here to RSVP for Digital Healthcare and Patient Experience.

Healthcare Payers & Providers Assembly with Keynote Craig Richardville

Our Payers & Providers will be joined by Keynote Craig Richardville, SVP, CIO & Digital Officer at SCL Health and member of The Millennium Alliance Advisory Board. His responsibilities include leading all aspects of the health system’s information technology and digital services strategy, operations, information security, and analytics assets in leading the system’s digital transformation and information automation. Previously, he served as owner and president of Richardville Consulting LLC, and served as Senior Vice President & Chief Information and Analytics Officer at Atrium Health for more than 20 years where he transformed the growing company into a national leader in the effective use of technology, data, and digital services as a differentiator. Craig notably earned the prestigious 2015 John E. Gall, Jr. National CIO of the Year Award in healthcare. Mr. Richardville was also awarded in 2017 the Charlotte CIO of the Year and in 2020 Colorado CIO of the Year for his continued impact using technology and digital assets.

Digital Healthcare & Patient Experience Assembly with Keynote David Edelman

The Digital Healthcare & Patient Experience Virtual Assembly kicks off with our Keynote David Edelman, the Former CMO at Aetna and present-day consulting leader in Digital Transformation and Marketing Strategy. David Edelman has built a global reputation, grounded by his development of foundational marketing concepts such as “The Customer Decision Journey,” and “Segment-of-One Marketing.” He has been repeatedly recognized by Forbes as one of the “Most Influential CMOs in the
World,” and by AdWeek as one of the “Top 20 Marketing and Technology Executives.” His writing and work has attracted over 1.2 million followers to his LinkedIn blog. For the last four years, David served as Chief Marketing Officer of Aetna, now part of the $200B healthcare giant CVS Health, and ran its “Digital First” enterprise modernization program. He drove a broad transformation at Aetna, rebranding the 166 year-old company, implementing real-time analytics, and building agile operations.

Healthcare Innovation Starts Here

Digital Transformation involves ongoing exploration by today’s leaders, and our best advice is to not trek the journey alone. Our Digital Healthcare Transformation Virtual Assembly coming this December is set to be a groundbreaking opportunity for leaders to virtually connect on the current trends & challenges the industry is facing amid COVID-19. Our assemblies are virtual for the time being, but you can still expect the same high-level discussion & networking as a Millennium onsite experience.

We know what you’re thinking…

This isn’t Your Run-of-the-Mill Zoom Conference.

Our Founders, like many C-Suite executives today, became disillusioned by the slew of healthcare webinars, summits and events on the market today that promised “world class networking” opportunities with leading industry decision-makers. In reality, they found that these events had antiquated & impersonal discussion topics, and quite frankly, it seemed like just about anyone could attend the event.

Interested in joining? Reach out to us at info@mill-all.com to RSVP for the virtual assembly!

How Passive Optical LAN Can Remove 84 Points of Vulnerability from Your Network

Passive Optical LAN can drastically improve the physical local area network’s defensibility, enabling consistent protection policies that are centrally managed – all while reducing human error and increasing network stability.

The greatest proof of Optical LAN’s ability to tighten an enterprises’ cyber security posture by reducing a companies’ attack surface, is best illustrated by how OLAN reduces network points of vulnerability.

For example, let’s start with a copper-based legacy corporate LAN design that connects 4,032 Gigabit Ethernet from eighty-four 48-port workgroup switches and one distribution/aggregation switch. The process to harden this enterprise network to ensure secure operations would need to address:

Go here for the full report from Tellabs

#Millennium Live & Doctor.com on Healthcare’s Pivot During COVID-19 & Telemedicine CX

Mara Kaufman, Chief Customer Officer at Doctor.com, joins us today on #MillenniumLive. While so many industries have felt the impact of COVID-19 indirectly, their clients have been on the frontlines fighting the pandemic while also dealing with business repercussions. Kaufman explains the evolving needs & concerns of the healthcare industry and walks us through the innovations on the rise during this time. She also adds insight into how healthcare leaders can create a better telemedicine customer experience.

Watch the video interview below, or go here for the podcast episode.

About Doctor.com

Doctor.com was founded in 2012 with the mission of helping healthcare organizations deliver a better customer experience at every step of the digital patient journey. Healthcare practitioners today struggle to thrive in an increasingly digital and consumer-driven world, lacking expertise or effective solutions. And, as patients, the care-seeking experience is often frustrating and arduous. By introducing a “customer experience” mindset to organizations — one that is value-based, modern, and efficient — we can help evolve the healthcare industry.

We built our technology from the ground up to function as a holistic and robust customer experience platform — not another point solution. Today, we have the only offering in the industry that seamlessly integrates web-wide listings management, reputation insights, universal online scheduling, patient communications, provider data warehousing, and telemedicine. These services are enhanced by 50+ integrations with the most prominent healthcare directories, search engines, social media platforms, and EHR/PM systems. As a result, thousands of healthcare organizations of all sizes have been empowered by the Doctor.com platform to enhance their digital presence and credibility, increase patient trust, and grow their business.

Go here to learn more

Crisis-Tested IT Teams Accelerate Digital Agility Plans

The widespread lockdowns imposed by municipal and state governments to curb the COVID-19 pandemic prevented nonessential workers from going into the office and required IT organizations to support a rapid pivot to digital business virtually overnight.

A new survey brought to you by Comcast Business, reveals that IT decision-makers who were already engaged in some stages of digital transformation (DX) believe that their investments left them better prepared and able to cope with widespread disruptions of normal business operations.

Few could have anticipated the impact of the coronavirus. Businesses needed to navigate new work environments and manage changing customer expectations. The survey indicates that the crisis exposed some vulnerabilities in digital agility even for companies whose DX efforts are mature. As a result, many organizations have begun to rethink their priorities and plan to increase their digital agility in areas such as supply chain resilience, application management, and accelerated cloud adoption. Another outcome is that IT leaders will likely have a larger say in how to move forward, as a large majority of the respondents indicated that the crisis has elevated the position of IT at the executive decision-making table.

Go here for the full report

David Sable on The Transformation Equation

As originally published by David Sable on Linkedin. Subscribe to the newsletter!

I can’t tell you how many clients have approached me in the past, asking for help to “transform” their company. But what does that really mean? And how useful is such an endeavor if you can’t accurately measure a company’s transformation? Tune into to this week’s video edition of my newsletter, “Imagine,” to learn about the equation I created and use to calculate a client’s “transformation”—and how you can use it too.

#MillenniumLive & Panopto on the Power of Video Communication, Automation & AI

Now more than ever, businesses are utilizing the power of video, a trend that has only accelerated in 2020. Eric Burns, Chief Executive of Panopto, joins #MillenniumLive to discuss making video intrinsically searchable by applying automation & AI, as well as how video has become the leading core communication tool, especially in a world where everything has gone virtual. We also discuss what the future of video may look like in another decade.

Watch the video interview below, or go here for the podcast episode!

About Panopto

At Panopto, we believe that video can have a transformative effect on learning. So we build a video platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Today, we have more than 150 employees in six offices around the world. We serve an audience of over 5 million end users. And we’ve received industry recognition for our innovation, our rapid growth, and our company culture. For business, Panopto is a secure, searchable portal for managing and sharing all your business videos. With Panopto, you can professionally capture presentations, demos, classes, and events, and your employees can instantly find any relevant moment in any recording and play it back on demand. It’s the easy-to-use, all-in-one, enterprise video platform for all your training, communications, and knowledge sharing needs.

Go here for more information!

#MillenniumLive Talks All Things eCommerce with Dentsu Aegis Network

In this episode, #MillenniumLive is joined by Jon Reily, Global Chief Strategy Officer at Dentsu Aegis Network. We discuss all things eCommerce: the disruptions, takeaways, the overall effects as a result of COVID-19. We also talk about how the travel, grocery, and healthcare industries are moving forward, and the impact of Generation Z as they become the largest consumer cohort.

Watch the video interview below, or go here to listen to the podcast episode.

About Dentsu Aegis Network

Global reach combined with end-to-end business solutions.

Total Commerce goes beyond digital business transformation, and instead recognizes that commerce has no beginning and no end from the real to the digital world. Thanks to technology, consumers no longer “go shopping” but are rather “always shopping.” Brands need solutions from acquisition all the way to post-purchase loyalty, and everything in between in order to be successful in this new world.

Tapping into the capabilities of our award-winning agencies – Carat, DEG, Isobar, iProspect, Merkle and dentsumcgarrybowen – we provide media, brand creative and eCommerce experience, to strategy and analysis, customer relationship management and fulfillment.

With 3,500 people in 85 world-wide markets across six continents no other company has the scope and breadth of Dentsu Commerce. Brands of all sizes must have ability to fight and win in the new digital world of Total Commerce and Dentsu Commerce is the partner to make that happen.

Get in touch with our team for a consultation, insights and more: dentsu.commerce@dentsuaegis.com.