#MillenniumLive on the Shifting Retail Landscape with Venky Shankar

This week’s #MillenniumLive features Venky Shankar, Coleman Chair Professor & Director of Research at Texas A&M. Recognized as one among the World’s Most Influential Scientific Minds by Thomson Reuters and as a Top 10 scholar worldwide on innovation, Venky Shankar is a true expert in marketing strategy, artificial intelligence, digital business, and more. He joins us for a conversation on the continued shift to E-Commerce, Artificial Intelligence, and digital transformation in retail and marketing.

Go here to listen to the podcast episode or watch the full video below.

About Venky Shankar

Venkatesh (Venky) Shankar is Coleman Chair Professor of Marketing and Director of Research, Center for Retailing Studies, Mays Business School, Texas A&M University. His expertise includes artificial intelligence, digital business, marketing strategy, innovation, retailing, international marketing, and pricing. He has been recognized as a World’s Most Influential Scientific Mind and as Top 10 scholar on innovation. He is winner of AMS Cutco/Vector Outstanding Marketing Educator Award for lifetime contributions to marketing, Lifetime Achievement Award in Retailing, Mahajan Award for Lifetime Contributions to Marketing Strategy, Distinguished Alumnus Awards from IIM and IIT, Clarke Award for the Outstanding Direct and Interactive Marketing Educator, and Long-term Impact, Green and Lehmann Awards for research. He is Co-Editor of Handbook of Marketing Strategy and author of Shopper Marketing. The Shankar-Spiegel Award is named in his honor. He is ex-President of Marketing Strategy SIG, AMA and serves on CMO council and B2B Leadership Board. He was an Academic Trustee of MSI. He is Editor-Emeritus of Journal of Interactive Marketing and serves on the policy boards of JR and JIM. He is a three-time winner of Krowe Award for outstanding teaching. He has been a visiting faculty at Stanford University, MIT, INSEAD, Singapore Management University, SDA Bocconi, Chinese European International Business School, and Indian School of Business. Venky has a Ph.D. in marketing from Kellogg School, Northwestern University. He has consulted or had executive development experience with companies like Coca-Cola, Colgate Palmolive, Deloitte, Glaxo SmithKline, Hewlett Packard, HSBC, IBM, Intel, Marriott, Medtronic, Microsoft, PepsiCo, Philips, and Volvo.

Individual Recognition and Accountability Leads to an Early Indicator of HCAHPS

Healthcare organizations work tirelessly to impact and improve patient experience, constantly reviewing feedback, and analyzing data to drive meaningful change. While much can be affected through traditional standardized data, there is a struggle to understand accountability and impact on an individual and real-time level. Research shows a patient may interact with 50 nurses, physicians, and support staff across multiple disciplines, making it difficult to identify areas of improvement when faced with generalized, delayed feedback. This case study examines how the real-time, individualized data in Wambi, the first and only real-time engagement and recognition system that includes all key stakeholders in healthcare including patients, clinicians, healthcare staff, and leaders, creates transparency into these individual experiences and has been shown to be an early indicator of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) results in key communication domains, and in fact that Wambi’s patient review questions directly correlated with a hospital’s 5-10% improvement.

Read the case study from our partners at Wambi here

When Failure Creates Leadership: David Sable’s Take on Moving Forward from Failure

As originally published by David Sable on Linkedin. Subscribe to the newsletter!

What does failure have to do with leadership?

“Obvious!” some might say, “If you fail you are a loser!”

I’ll ask again: What does failure have to do with leadership? EVERYTHING. Because great leaders know how to fail and move on to greatness. It’s the losers who don’t.

Clearly failure and losing are on many people’s minds these days as the world stage reverberates with real time (if not reality) drama. And, as leadership is a topic near and dear to me, I was inspired to share some thoughts on the subject today. So, here is the next installment in my ongoing series on leadership:

Some of the most iconic leaders, before reaching the peak of their potential, were rejected, thrown out, ignored, told they were useless, not creative, boring and to “get another job.” The best remained undeterred. They didn’t whine, blame others, slink away or otherwise leave the playing field angry, bitter or negative. Instead, each continued to move forward, persisted in breaking new ground. And the rest, they say, is LEADERSHIP.

Here are a few examples of some of those kinds of leaders, all of whom continue to inspire:

Walt Disney: Mickey Mouse is a household name in as many countries as there are people, and possibly one of the most recognizable icons ever created. Yet ole Mickey almost never was. When Walt Disney first took his idea of Mickey Mouse to MGM, he was told that the idea would never work because a giant mouse on a screen would terrify women. Add that to the newspaper editor who fired him because he believed Walt, “lacked imagination and had no good ideas,” and we have a man who transcended criticism and rejection to become an iconic leader in entertainment—not to mention an innovator and entrepreneur. Failure? Leadership!

Robert Goddard: The vaunted New York Times once wrote an editorial about the father of modern rocketry. A brilliant innovator with over 200 patents to his name, about Goddard the NYT wrote, “[He] does not know the relation of action to reaction…he only seems to lack the knowledge ladled out daily in high schools.” And, as if the ridicule that came from all sides wasn’t enough, he failed time and time again. Yet he never saw failure, only what he called “valuable negative information.” 49 years later, three days before the first moon landing, The New York Times redacted the editorial. Goddard made Elon Musk possible. Goddard embraced Failure…Leadership!

Charlie Chaplin: Poverty. Neglect. Little formal education. A Dickensian childhood. No early screen credits. Chaplin found fame in the little tramp and in his own brilliance as creator and director. He created history in cinema and is today, a king of comedy. Said Chaplin, “Failure is unimportant. It takes courage to make a fool of yourself.” Let me paraphrase: Failure is unimportant if you are a true leader.

Steve Jobs: We remember him as a visionary who changed the world, or at least the world of computers and phones and digital services. That’s enough, no? Yet it’s vital to remember that Steve failed many times and with products, service and ideas. He was even fired by the company he created, built and led. Jobs didn’t slink, away drowning in self-pity, though. His motto? “You have to be willing to fail…you got to be willing to crash and burn.” He came back having learned from the crash and burn, stronger than ever…a leader for the ages.

Charles Darwin: Talk about success…Charles Darwin’s name has become ubiquitous, around the world, when describing any kind of evolutionary process. It can be social, societal, sports related—just about anything in fact. His observations were brilliant and created new areas of thinking, exploration and investigation. And, you guessed it, as a child he was considered average at best. He hailed from a wealthy, accomplished family—his father, a doctor. Darwin hoped to follow in his footsteps but was thrown out of medical school, so instead, he studied for the ministry. That is until he followed a friend around the world and took the groundbreaking path we know him for today. About himself, he wrote, “I was considered a very ordinary boy, rather below the common standard of intellect.” Yet, his thinking has been called “the most powerful and most comprehensive idea that has ever arisen on earth.” Another “failure,” who will be remembered as a great leader forever.

And one more:

The Beatles: About them, their first record company, Decca Records, wrote: “We don’t like their sound, and guitar music is on the way out. They have no future in show business.” From obscurity, through all the setbacks, failures and fights, they worked hard and are arguably the most famous and successful band of their genre…ever. To quote John Lennon, “Everything will be OK in the end, if it’s not Ok it’s not the end.” Leadership will not stop until it’s all OK, and even then, it will continue.

And there you have it. The indomitable spirit that’s actually fueled and energized by failure, the positivity that’s created by failure, the never-to-be-forgotten leaders who were forged by failure.

COVID-19, U.S. elections, the economy, climate, hatred, racism, anti-Semitism, Islamophobia, self-serving partisan politicians, crime, violence…add your own issues. It’s so easy to look around and feel that we have failed as society, as individuals as countries, cultures and religions. But let us learn from the leaders who viewed failure as a lesson—not a punishment or destiny. Failure can be seen as a proud symbol of leadership if, and only if, you can learn from it, leveraging the experience to ultimately move on and to change the world.

Said Thomas Edison, another great leader who failed many times and who will long be remembered and celebrated:

“I have not failed. I’ve just found 10,00 ways that won’t work”

Unless we embrace this philosophy, we will mire ourselves in negativity, and failure will be the norm, with leadership being a thing of the past.

What do you think? Please share your own examples!

#MillenniumLive with Mike Steep on the Societal Impact of Technology

#MillenniumLive had the pleasure to chat with speaker, author, and innovation expert, Mike Steep. He is the Founder & Executive Director of the Disruptive Technology & Digital Cities Program at Stanford University, and the author of First Light of Day, a fictional story set in the year 2045 that explores the impact of disruptive technology, drawing eerie parallels to the world we’re living in today.

Steep makes the point that technology has already brought us to a “dystopian society” as a result of the absurd wealth differential and power of Silicon Valley. Yet despite this, we cannot refute the tremendous benefits and opportunities that have come along the way. He gives us a look into a book he’s currently working on, which examines the reasons why we’re having an explosion in innovation from a business perspective.

Go here to listen to the podcast episode.

About Mike Steep

Mr. Steep founded the Stanford Engineering School’s disruptive technology and digital cities program after a 30-year career as an executive in technology. He was formerly SVP for global operations for Xerox PARC. Prior to that role, he held numerous executive positions at Apple, Microsoft, and IBM Lexmark.

Is Your Organization Prepared for the Future of Work?

Is Your Organization Prepared for the Future of Work?

A Guide for Navigating the Return to Work & Beyond

 

The nature of work will never be the same.

Whether your employees return to a physical office space or they continue to work remotely, they’re going to need the right tools, the right access to information, and the right support in order to develop the skills, mindsets, and behaviors they’ll need to succeed in this new era of work. Companies will have to double down on making sure they’re designing digital experiences that work equally well for both remote and in-office employees.

So how do you create a digital workplace that can withstand the shifting needs of today, as well as the changes the future will certainly bring?

Download this guide to Workgrid’s 3-phased approach on:

  • Strategies for uncovering the critical needs of your employees
  • How to implement an employee-centric experience
  • The steps required to ensure your employee experience stays on track far into the future

 

#MillenniumLive on Humanizing the Patient Experience with Vocera Ease

This week on #MillenniumLive, we have Senior Vice President and General Manager at Vocera Ease, Patrick de la Roza as well as Co-Creator Dr. Kevin de la Roza. Growing rapidly, with the pandemic only accelerating that growth, Kevin and Patrick share the incredible story of how Vocera Ease is opening a window into the operating room, while humanizing the family & Patient Experience. We discuss how this technology allows nurses to send HIPAA compliant updates to patients and their loved ones straight from the operating room, ICU, ER and medical floor, ultimately revolutionizing communication when it matters most.

Watch the video interview below, or go here for the podcast episode.

About Vocera Ease

With hospitals restricting visitors due to COVID-19, patients’ loved ones are left waiting and wondering about health status. Digital boards and templatized care-transition messages don’t do enough to calm anxiety. The Vocera Ease app provides an important bridge between the care team and family. Clinicians can initiate a HIPAA compliant two-way video call or send one-way messages, photos, and videos. It integrates into workflow, reduces calls, and makes it easy for loved ones to provide feedback.

Go here for more information

The 5 Critical Steps In Your Endpoint Security Strategy

In 2019, 70% of successful breaches started at the endpoint. And now, with the large-scale shift to remote working due to COVID 19, the explosion of end-user devices, BYOD, and endpoints working outside of the network, many organizations are still trying to determine the best security strategies, giving attackers time to take advantage and capitalize on the uncertainty.

Threats to endpoints can come in the form of external attacks as well as insider threats, which may be either malicious or unintentional in nature. A compromised endpoint can give an attacker a foothold within an environment, enabling them to launch further attacks on systems to access data and compromise additional endpoints via lateral movement.

Our partners at BeyondTrust outline how to evolve your strategy to a preventative approach in this report on The 5 Critical Steps In Your Endpoint Security Strategy.

Go here to download the report

#MillenniumLive on Leading The Change and Preventing Inside Attacks

On this episode of the #MillenniumLive Keynote Panel Series, we tackle the subject of Building Your Framework: Leading The Change and Preventing Inside Attacks. The panelists delve into the different ways to identify and prevent potential insider attacks, utilize behavior analytics to maintain a safe workplace, create insider threat mitigation programs, and more.

This panel is moderated by Frederick Scholl, Cybersecurity Program Director at Quinnipiac University. The panelists include Susan Schneider of the U.S. Department of Homeland Security, Benjamin Murphy of Aflac, and Tunde Oni-Daniel of One Main Financial.


Go here to listen to the podcast episode or watch the full video below.

About the Panel

Frederick Scholl

Frederick W. Scholl is accomplished global information security risk manager. He is one of the few people in the industry with business experience from start-up to board member, and security experience from practitioner to manager and teacher. He is Cybersecurity Program Manager and Associate Teaching Professor at Quinnipiac University. Dr. Scholl earned a BS and Ph.D. in Electrical Engineering from Cornell University. He completed an Internet Law Program and Harvard and holds CISM, CISSP, ITIL and CHP security certifications.

Susan Schneider

Susan Schneider is an Attorney Advisor in the Money Laundering and Asset Recovery Section’s Policy Unit at the U.S. Department of Justice (DOJ). Prior to rejoining the DOJ in July 2020, she served as the head of Compliance Transformation and Strategy at Raymond James Financial, Inc., where she oversaw the function’s strategic plan and advised on key initiatives, issues, and opportunities for enhancement.

Susan also worked at Citigroup for more than six years, including as the Chief of Staff to the global Chief Compliance Officer, and she conducted and managed Foreign Corrupt Practices Act investigations at the law firm of Willkie, Farr & Gallagher LLP. She holds a J.D., with honors, and an LLM., with highest honors, in National Security and U.S. Foreign Relations Law, from The George Washington University Law School.

Prior to law school, Susan was a journalist at Bloomberg News and Reuters News in Buenos Aires, Mexico City, and New York City. She holds an M.S. in Journalism from Columbia University and is fluent in Spanish.

Susan has also served as a court-appointed special advocate in the Florida dependency system, as a mentor for a number of organizations, and as a member of the New York City Bar International Human Rights Committee (2009-2012).

Benjamin Murphy

Executive officer over US information security technology, services, and operations. Global security practice lead and strategy consultant.

Eighteen years of experience in information security management with specialization in financial services security. Worked at various levels in the industry, including startups, small businesses, mid-sized corporations, and Fortune 500s, with focus on security program management, cybersecurity operations, governance, compliance, and threat management.

Enthusiastic about technology risk management, threat intelligence sharing, GRC, operations, and event management. Always looking for more contacts in information security and in financial services to stay on top of what’s new.

Tunde Oni-Daniel

Tunde Oni-Daniel heads Cyber for Technology at OneMain Financial where he balances the company’s business demands with the technical means to secure data in a highly-regulated industry. With 23 years of security experience across industries, he has deep expertise in building business-driven security programs.

Tunde is skilled in developing security architectures, privacy programs, process and enterprise risk management, audit and compliance programs, budgets and staff development. His background includes international business experience for Deutsche Bank, Pan African countries such as African Development Bank, Central Informatics Organization, Bahrain, Prognoz USA, for application security, cloud security, and enterprise risk compliance.

How Can IT Organizations Rise to the Occasion in the New World of Remote Work?

The coronavirus pandemic has fundamentally changed the nature of remote work as organizations throughout the United States abruptly had to close workplaces. Over a matter of days and weeks, organizations scrambled to accommodate millions of workers trying to connect and collaborate full time over remote connections.

The ability to communicate with remote sites, customers, partners, and suppliers is often taken for granted until interrupted.

Participants in a recent IDG TechTalk Twitter chat largely agreed that remote work platforms have proved crucial. But they’re adamant that leaders need to act on the lessons to be learned from this crisis, particularly in making digital collaboration less of a slogan and more of a reality.

Go here to read the full report from Comcast Business

#MillenniumLive is Joined by Healthcare Marketing Legend, David Edelman!

This week on #MillenniumLive, we are joined by David Edelman, an Executive Advisor, who until recently was the Chief Marketing Officer of Aetna. Edelman has been repeatedly recognized by Forbes as one of the most influential CMOs in the world, and by Adweek, one of the top 20 marketing technology executives. Millennium Alliance Co-Founder, Alex Sobol, has a conversation with Edelman on his career journey, healthcare policy, CX design and the lessons healthcare leaders have learned from digital transformation. David Edelman will keynote our upcoming Digital Healthcare & Patient Experience Virtual Assembly, which takes place on December 3, 2020.

Go here to listen to the podcast episode.

Interested in joining David Edelman’s keynote address on December 3rd? RSVP Today. 

About David Edelman

The Digital Healthcare & Patient Experience Virtual Assembly kicks off with our Keynote David Edelman, the Former CMO at Aetna and present-day consulting leader in Digital Transformation and Marketing Strategy. David Edelman has built a global reputation, grounded by his development of foundational marketing concepts such as “The Customer Decision Journey,” and “Segment-of-One Marketing.” He has been repeatedly recognized by Forbes as one of the “Most Influential CMOs in the
World,” and by AdWeek as one of the “Top 20 Marketing and Technology Executives.” His writing and work has attracted over 1.2 million followers to his LinkedIn blog. For the last four years, David served as Chief Marketing Officer of Aetna, now part of the $200B healthcare giant CVS Health, and ran its “Digital First” enterprise modernization program. He drove a broad transformation at Aetna, rebranding the 166 year-old company, implementing real-time analytics, and building agile operations.