#MillenniumLive: Rock, Roll, and Resonate with Modus

This week on the podcast, The Millennium Alliance welcomes a partner that brings innovation to the forefront to create digital experiences made to resonate. Jay Erickson, one of the founding partners of Modus and Chief Innovation Officer, shares the importance of a human-centered approach to drive digital transformation, generate new ideas, and solve business problems. With over twenty years of experience, he shares stories of some memorable collaborations with some amazing brands like Gibson, USAA and Sesame to create digital experiences that resonate, delight, perform and transform. Jay also dives into his interesting perspective on brand-to-demand marketing, the challenges organizations are facing, and how innovation is anything but buzzword. At Modus he also heads up the healthcare practice and has worked with clients from Cleveland Clinic, Ascension, Memorial Sloan Kettering, Pfizer, Amgen, GSK, Johnson & Johnson, Yale New Haven Health and The American Heart Association.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Modus

Modus is a digital agency innovating at the intersection of people and product. We work side-by-side with leading and emerging brands to better understand their customers, define digital strategies, and build innovative products that drive businesses forward.

To learn more visit: https://www.modusagency.com/

Continuous Compliance and Monitoring Supports Growth and Leads to Improved Member Experience with Inovaare

Contributed by Inovaare

The healthcare industry in the United States is heavily regulated, with numerous federal and state laws governing healthcare operations, reporting, billing and patient privacy.

Compliance with federal and state regulations is essential for healthcare providers and payers to avoid costly penalties and maintain the trust of patients and members. However, compliance can be challenging due to the complexity of the regulations, the volume of data involved, and the need to maintain compliance across multiple locations and systems.

Read the full report here.

About Inovaare

Inovaare transforms complex compliance processes by designing configurable AI-driven automation solutions so healthcare organizations can collect real-time data across internal and external departments, creating one compliance management system. Inovaare’s comprehensive suite of HIPAA-compliant software solutions features best-practice regulatory processes to help healthcare organizations efficiently meet their unique business requirements, sustain audit readiness, reduce non-compliance risks and lower overall operating costs.

Inovaare offers highly configurable healthcare compliance automation solutions, which streamline and automate compliance and business processes and help healthcare organizations reduce risk, lower operational cost and increase compliance visibility.

Inovaare’s approach to CMS and state-level compliance is fundamentally different from conventional methods, because its systems enable compliance teams to monitor organizational performance at the source, in real time.

No more time lag. No more reliance on IT to create and deliver the reports you need. No more waiting on operational areas to send you KPIs you haven’t validated. No more wondering where your first-tier, downstream and related (FDR) delegated entities stand.

Inovaare empowers you with direct access to the operational data you need, in the form and format that meets your requirements — as well as CMS requirements — by delivering accurate, efficient compliance solutions in real time.

To learn more, visit inovaare.com.

#MillenniumLive: Redefining the Consolidation of Cloud Security

We’re delighted to have Bryce Hein, Chief Marketing Officer at Sysdig on the#MillenniumLive podcast this week! Bryce discusses strategies for cybersecurity leaders to help them ease their transition to the cloud. Sysdig has created a cloud security platform that uses insights from runtime to help customers consolidate cloud security. Bryce discusses the Gartner CNAPP Market Guide, launched in early spring to give some direction to the cloud security market which recognized Sysdig as a representative vendor. Bryce also shares strategic advice for CISOs in their cloud journeys, as well as where technology is going, specifically surrounding the expected release of “Cybersecurity Risk Management, Strategy Governance, and Incident Disclosure” rules from the SEC.

Sysdig secures and accelerates cloud innovation. Powered by Runtime Insights, our platform stops threats in real time and reduces vulnerabilities by up to 95%. Our roots are in runtime as the creators of Falco, the open standard for cloud threat detection. We apply Runtime Insights across the software lifecycle to prioritize vulnerabilities and instantly detect attacks. From shift left to shield right, customers rely on Sysdig to prevent, detect, and respond at cloud speed.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Sysdig

To learn more visit: https://sysdig.com/

Douglas Jacobs, Chief Transformation Officer at CMS Keynotes Our Healthcare Providers Transformation Assembly!

The Millennium Alliance is excited to announce Douglas Jacobs, Chief Transformation Officer at CMS at will keynote our Healthcare Providers Transformation Assembly September 19-20th at The JW Marriott in Miami.

Interested in joining this Assembly? Click here to request an invite.

About Douglas Jacobs

Dr. Jacobs is the Chief Transformation Officer in the Center for Medicare at the Center for Medicare and Medicaid Services (CMS). In this role, he helps to lead center-wide efforts to move the health care system towards value-based care, advance health equity, and promote delivery system transformation. Prior to this role, he was the Chief Medical Officer and first Chief Innovation Officer for the Pennsylvania Department of Human Services (DHS), where he helped oversee the state’s Medicaid program. Dr. Jacobs is a board-certified Internal Medicine Physician and has continued seeing patients throughout the pandemic. He was chosen by Governor Tom Wolf to help lead the Whole-Person Health Reform package in Pennsylvania. Under his leadership, the Department of Human Services created Pennsylvania’s first equity incentive program in Medicaid and also led the creation of a new program to incorporate community-based organizations to address the social determinants of health. When the COVID-19 pandemic began, he helped lead the Department’s response to the pandemic. He helped start a successful program that paired academic medical centers with long-term care facilities that was funded for $175 million by the state legislature. When the first COVID-19 vaccinations were approved under emergency use authorization, he helped lead the phased roll-out of vaccine distribution and implementation of vaccination programs for the most underserved Pennsylvanians. Dr. Jacobs has written and published articles in the New England Journal of Medicine, Journal of the American Medical Association, American Journal for Public Health, Health Affairs Blog, Washington Post, and New York Times. He graduated magna cum laude from Brown University and with distinction from UCSF’s School of Medicine. He has worked in several health policy offices in government, including ASPE at HHS, the National Academy of Medicine, and the Senate HELP Committee. He was previously selected as one of Forbes 30 under 30 in Healthcare.

The Future of Retail Customer Service: Interactive and Unified with Talkdesk

Contributed by Talkdesk

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly transactional way, to understanding and engaging with each customer as an individual. Increasingly, they are looking to push service experiences further into ongoing interactive engagements that no longer feel like one-off interactions.

This Talkdesk Research report, based on a global survey of 303 CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees, explores brands’ evolving ambitions for customer service and the steps leaders can take now to be well-positioned for success going forward.

View Talkdesk’s interactive report to learn more about:

How leading brands are working to deliver interactive and unified customer experiences.
The issues brands are facing that undermine their existing customer service goals.
Why customer support is expanding beyond agents and store staff, and how to prepare.

Read Talkdesk’s full interative report here

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Talkdesk’s speed of innovation, vertical expertise, and global footprint reflect their commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

To learn more visit www.talkdesk.com.

#MillenniumLive: Creating A World Where Everyone Is Kind To Their Mind with Headspace Health

We’re pleased to have Headspace Health’s Chief Clinical Officer, Dana Udall and Chief Commercial Officer, Jodi Bryant on #MillenniumLive this week to discuss how today’s leaders can take a different approach to employee mental healthcare that can reduce the burden on benefits leaders and result in better engagement and health outcomes for employees.

Dr. Udall is Chief Clinical Officer at Headspace Health, where she oversees coaching, therapy, and psychiatry to ensure clinical excellence in a multidisciplinary, collaborative model. She was previously Chief Clinical Officer of Ginger, and has spent the last 25 years helping individuals and groups make positive and enduring changes in their lives. At the cornerstone of her work is her belief in the power of relationships to help people heal and grow. As a supervisor, administrator, and licensed Psychologist, Dr. Udall has worked in a wide range of settings, including residential treatment centers, intensive outpatient programs, university counseling centers, and private practice.

Jodi Bryant is Chief Commercial Officer at Headspace Health, where she leads global enterprise sales, enablement, consultant relations and client success. Jodi is a seasoned employee benefits executive with nearly 30 years of experience leading commercial programs at Aetna, a CVS Health Company, Putnam Investments, Mercer and Citistreet. Most recently Jodi served as President of Aetna’s Professional Employer Organization (PEO) business. Prior to this role, she served the company’s Senior Vice President of Sales, Enablement and Consultant Relations, leading the successful integration of bswift, a full-service benefits administration partner, into the Aetna family of products.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Headspace Health

Headspace Health is a leading provider of mental health and wellbeing solutions, touching the lives of over 100 million people in 190 countries. Through their flagship Headspace brand, they provide mindfulness tools for everyday life, including meditations, sleepcasts, mindful movement, and focus exercises. Their enterprise brands, Headspace for Work and Ginger, are distributed through over 4,000 enterprises, including Starbucks, Adobe, Ericsson, the National Hockey League (NHL), and Paramount; and through health plans such as Cigna. Headspace’s members and enterprise partners’ employees have access to mindfulness and meditation tools, coaching, therapy, and psychiatry services, and a next generation EAP – ultimately helping them to be healthier and more productive. To learn more about Headspace Health and their family of brands, visit www.headspacehealth.com.

The Millennium Alliance Is Recognized As A Top Workplace In New York City

NEW YORK – May 12, 2023 – This month, The Millennium Alliance, an invitation-only organization for Senior-Level Executives and Business Transformers is honored to have been recognized as a Top Workplace in New York City in 2023 by amNY. Often referred to as the gold standard of employer recognition, this is a prestigious honor as only 41 companies made this year’s list of the thousands of organizations that were eligible.

“We are thrilled to be recognized with the Top Workplaces NYC award. There are so many reasons why Millennium is a great place to work, but it is our talented team that really sets us apart. This award highlights our people-first culture and for that we are grateful. Millennium remains committed to fostering an environment that is inclusive, supportive, and fun.” – Victoria Albuquerque, VP of Human Resources, The Millennium Alliance

To determine the 2023 Top Workplaces winners, Energage, an employee engagement platform and technology company, administered anonymous third-party surveys to Millennium employees to measure various culture drivers that are essential to an organization’s success. These included alignment with the company strategy, confidence in the company’s trajectory, and opportunities for personal career growth and development.

For more information or to get in contact with The Millennium Alliance directly, contact info@mill-all.com and to see current job openings, visit the company’s careers page.

About The Millennium Alliance

The Millennium Alliance is a leading technology and business educational advisory firm with the sole mission of helping to transform the digital enterprise. Through our executive education platform, peer-to-peer learning model via our senior-level Assemblies, exclusive research projects conducted with Ivy League academic institutions, and our numerous digital properties, we have become a trusted source for real-world tangible learning and engagement opportunities for senior executives and their technology partners.

This all started in 2014 when our founders, Alex Sobol & Rob Davis decided to create the most intimate, high-level & exclusive in-person and online think tank for leaders in a wide variety of industries within both the private and public sectors: The Millennium Alliance. Since its founding, Millennium has built a strong reputation nationwide, now with thousands of engaged Members, and was recently featured on the Inc. 5000 list of fastest-growing companies. The Millennium Alliance is headquartered in Midtown Manhattan.

Building upon its award-winning conference and executive education businesses, today, The Millennium Alliance continues to stay connected with its C-Suite Members and partners through intimate In-Person Assemblies, industry-leading Executive Education Opportunities, and by providing exclusive industry insights from the nation’s leading academics, business leaders, and technology providers via our 50+ annual events and The Digital Diary Content Platform, as well as the rapidly growing #MillenniumLive Podcast Series.

2023 Gartner® Market Guide for Cloud-Native Application Protection Platforms (CNAPP)

Contributed by Sysdig

To date cloud security has been fragmented. It’s been built from many different categories, with different acronyms, which has been challenging for teams trying to navigate their cloud-native security needs. The industry needed a consolidated approach to cloud, containers, and workload security. With the 2023 Gartner Market Guide for Cloud-Native Application Protection Platforms (CNAPP), Gartner has provided key findings and recommendations to get there.

According to Gartner, when considering a CNAPP solution, you need to “Build a team for the evaluation and selection of CNAPP offerings with skills spanning cloud security, workload security (including containers), application and middleware security, development security and developers.

Dig into the 2023 Gartner Market Guide for CNAPP to learn:

The state of the cloud security market and how it has become more integrated
The types of capabilities available today and how offerings are likely to evolve
How to make a decision for selecting CNAPP vendors that best suit your business needs in today’s market
Strategic Planning Assumptions for the market in the next 2 years

Download & Read Gartner’s Market Guide report here

About Sysdig

Bernie Cowens, Chief Information Security Officer at TJX Companies Keynotes Our Transformational CISO Assembly!

The Millennium Alliance is excited to announce Bernie Cowens, Chief Information Security Officer at TJX Companies will keynote our Transformational CISO Assembly August 22-23 at The Line in Austin!

Interested in joining this Assembly? Click here to request an invite.

About Bernie Cowens

Bernie Cowens has more than 30 years of security and technology leadership experience. He previously served as Vice president and Chief Security Officer for PG&E responsible for leading company-wide efforts to identify and manage physical and cybersecurity risks. Mr Cohen’s served as Chief Information Security Officer for first American Financial, where he oversaw all aspects of cybersecurity for the company and its global business units. He has held senior security executive positions at PricewaterhouseCoopers, Experian, PLC and the Automobile Club of Southern California. He served as Vice President and Chief Information Officer for SafeNet, a global encryption technology manufacturing company. Mr Cohen’s has a Master of Science egree and Management Information Systems from Bowie State University and a Bachelor of Arts degree in Information Systems Management from the University of Maryland.

Conquering the 5 Biggest Hurdles of Third-Party Access with Cyolo

Contributed by Cyolo

What do the high-profile breaches at Uber, Kaseya, and SolarWinds have in common?

They all demonstrated the risks posed by third-party access and revealed just how much we don’t know about our vendors’ security posture.

At the same time, these and other attacks have exposed the tremendous extent to which modern businesses depend on other businesses. Third-party partnerships are simply too valuable to give up, so the only answer is to make access less risky for third-party users.

This paper explores the top challenges associated with third-party access and how they can be overcome with a zero-trust access solution that reduces risk while preserving business efficiency and productivity.

Read the full report here.

About Cyolo

Cyolo’s unified platform securely connects local and mobile users to the tools and data they need, in the organizational network, cloud or IoT environments and even offline networks, regardless of where they are or what device they are using. Cyolo provides users access to all the assets they need including, applications, resources, workstations, servers and files, without granting risky network access to information assets.

To learn more, visit cyolo.io.