#MillenniumLive: Next-Generation Healthcare with Inovaare

The Millennium Live podcast is dedicated to bringing our members and partners cutting-edge content to transform the digital enterprise. In this week’s episode, we are meeting at the corner of inspiration and innovation with an industry leader in digital transformation within health plans. Pravat Rout, Co-Founder & Chief Executive Officer at Inovaare, joins the podcast to explain why he chose to exclusively address the compliance needs of payers in the healthcare industry. Pravat discusses how ensuring and monitoring compliance drives growth and improves member experience, as well as some specific challenges payers currently facing. Under Pravat’s leadership, Inovaare has emerged as a trusted partner for healthcare organizations seeking to navigate the digital landscape while prioritizing regulatory compliance and exceptional member experience.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Inovaare

Inovaare transforms complex compliance processes by designing configurable AI-driven automation solutions so healthcare organizations can collect real-time data across internal and external departments, creating one compliance management system. Inovaare’s comprehensive suite of HIPAA-compliant software solutions features best-practice regulatory processes to help healthcare organizations efficiently meet their unique business requirements, sustain audit readiness, reduce non-compliance risks, and lower overall operating costs.

Inovaare offers highly configurable healthcare compliance automation solutions, which streamline and automate compliance and business processes and help healthcare organizations reduce risk, lower operational costs and increase compliance visibility.

Inovaare’s approach to CMS and state-level compliance is fundamentally different from conventional methods because its systems enable compliance teams to monitor organizational performance at the source, in real-time.

No more time lag. No more reliance on IT to create and deliver the reports you need. No more waiting on operational areas to send you KPIs you haven’t validated. No more wondering where your first-tier, downstream, and related (FDR) delegated entities stand.

Inovaare empowers you with direct access to the operational data you need, in the form and format that meets your requirements — as well as CMS requirements — by delivering accurate, efficient compliance solutions in real-time.

To learn more, visit inovaare.com.

#MillenniumLive: Measuring the Success of Customer Service Investments

We are delighted to welcome a great partner with mission to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. Shannon Flanagan, VP & GM of Retail & Consumer Goods at Talkdesk, joins the podcast with a passion and a ton of experience multifaceted aspects of the retail industry. Shannon is very familiar in delivering exceptional customer experiences and how to develop an operating model to make happen. She discusses the many ways Talkdesk helps organizations deliver modern customer service that drives business growth and improves the bottom line. Tune into this episode learn more about how modern customer service is the edge your business needs.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Talkdesk’s speed of innovation, vertical expertise, and global footprint reflect their commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

To learn more visit www.talkdesk.com.

Driving ROI: The Business Case for an Alarm Management/Patient Safety Solution with Ascom

Contributed by Ascom

An alarm management / patient safety solution can bring business and operational benefits. Our partners at Ascom partnered with Hobson & Company, a research firm focused on Return on Investment (ROI) studies, to conduct in-depth, one-hour interviews with existing Ascom customers, testing and confirming the sources of value generated by an Ascom solution, and collecting data points to quantify the impact post-Ascom implementation.

The paper finds a reduction in time spent responding to alarms and on alarm data collection and analysis, the number of preventable codes/patient deteriorations and the risk of patient falls. It also concluded that this type of solution can help increase capacity/throughput, improve patient satisfaction ratings and consolidate multi-vendor tools and integration efforts.

Learn more in the white paper and request a personalized analysis with an Ascom expert.

About Ascom

Ascom is North America‘s leading healthcare Information and Communication Technology (ICT) provider, delivering integrated workflow intelligence via services and applications that connect and mobilize healthcare professionals to improve patient safety and satisfaction. Our research and development yield a broad range of innovative technologies for call systems, medical device integration, and wireless and professional messaging solutions designed to optimize mission-critical processes and boost clinician productivity.

Based in Research Triangle Park, North Carolina, Ascom North America is part of Ascom Wireless Solutions, a division of the Switzerland-based Ascom Group AG.

To learn more, visit ascom.us.

The Top 3 Ways to Reduce Call Volumes with Talkdesk

Contributed by Talkdesk

Customers dread hearing the message, “we’re experiencing higher-than-average call volumes.”

But you already know this! You’re battling to reduce call volumes and contain operational costs while keeping your customers happy.

So why not use AI-powered self-service to help you win that battle faster? Today’s customers are increasingly intolerant of waiting in queues, while contact center agents are overwhelmed with extremely high call volumes.

That’s why you must arm your contact center with the right self-service tools to win this battle with call volumes.

In this ebook, you can find out

Use cases that reduce call volumes and cost per contact while increasing CSAT with self-service.
Options to implement self-service tools with no or little need for IT and professional services.
The no-code design tools for frictionless self-service experiences.

Download Full Ebook

About Talkdesk

To learn more visit www.talkdesk.com.

How to Launch a Successful Identity Governance Program with GCA

Contributed by GCA

Identity governance programs are designed to ensure least privileged access. Most regulatory compliance entities like PCI and HIPAA specifically include access review controls that need to be met. At scale, this can be a challenge for a variety of reasons. At GCA, we offer a full spectrum of services surrounding these governing controls and in this white paper, we offer deep insight into what it takes to successfully launch an identity governance program.

What is Identity Governance?

Identity governance is relatively straightforward; get the right people to review user access and decide if the access is necessary for the individual to perform their job. If the answer is “yes,” they do need access. If the answer is “no,” the access is removed.

Identity Governance Challenges

The challenge with Identity Governance is not technical—it’s time-based. In the simplest programs, the program manager will be asking hundreds (if not thousands) of people to do additional work. Even if an access review takes only five minutes, that is still five additional minutes being added to already busy schedules. From the start of the project, there will be organizational resistance. It’s natural to put up our guards when more work is being assigned to our plates.

How to Solve Identity Governance Problems

The golden rule in identity governance is to eliminate anything an end-user can complain about. You want to avoid concerns like: Why does this person report to me? I don’t understand what this access grants? How am I supposed to know if this employee needs this application access? I don’t know how to log in. The pages load slowly! This feedback is the enemy of identity governance programs. Each is a small opportunity to complain about the extra work placed on people’s plates. If you can avoid and minimize these types of complaints and questions, your program will be in excellent shape. After all, identity governance is simple and straightforward, as long as IT leaders make it that way.

Read GCA’s full white paper

About GCA

Founded in 1991, GCA Technology Services (GCA) is a security provider specializing in Identity and Access Management (IAM) solutions. They help enterprises enable and secure access to business data by managing their digital identities, and offer a best of breed portfolio of leading IAM vendor partners.

To learn more visit https://gca.net

#MillenniumLive: Revolutionize Healthcare Data Access with Lynx.MD

Lynx.MD is revolutionizing data access so you can revolutionize medicine. Omer Dror, CEO & Co-founder at Lynx.MD joins us on the #MillenniumLive podcast sharing how Lnyx works with healthcare providers, researchers, and other stakeholders to promote data collaboration. Omer talks about what sets the Lynx.MD platform apart from other solutions in the industry, and discusses some of the biggest challenges to creating a scalable healthcare data sharing ecosystem that ultimately can improve patient care for all. Check out this Millennium Live podcast episode to discover how Lynx.MD envisions a world where sensitive clinical data can be shared responsibly and efficiently.

Listen on Spotify, Apple, Amazon Music, and Google Podcasts.

About Lynx.MD

The Lynx cloud-based platform unlocks real-world health data, at scale. They enable the sharing and analysis of rich, unstructured data, securely connecting healthcare organizations with the life sciences and med-tech community, while eliminating risk to patient privacy. Their cloud-based platform provides an environment for deep learning studies, enabling researchers to investigate data from a multiplicity of sources, driving innovation.

Want to learn more about life at Lynx.MD visit: lynx.md

Insights from a CISO: How Security Can Enable Business Growth

Contributed by Cyolo

Bringing together the right people, process, and technology to securely enable growth is the key to success for a CISO.

But, undoubtedly, security challenges that threaten to interrupt such growth will arise. What strategies can CISOs adopt in order to overcome these obstacles and keep business objectives on track?

Join Jason Ozin, Group CISO for PIB Insurance Group, and Almog Apirion, a former CISO and currently CEO of Cyolo, for a conversation about the challenges companies face as they seek out new ways to grow the business.

Watch this webinar and one thing will become clear — when the right tools and strategies are put in place, securely enabling growth becomes an outcome and not a pipe dream.

Watch the webinar

About Cyolo

Cyolo’s unified platform securely connects local and mobile users to the tools and data they need, in the organizational network, cloud or IoT environments and even offline networks, regardless of where they are or what device they are using.

Cyolo provides users access to all the assets they need including, applications, resources, workstations, servers and files, without granting risky network access to information assets.

To learn more about Cyolo visit https://cyolo.io/

The Millennium Alliance Locks In Even More Top Leaders From L’Oreal, Victoria’s Secret, Cleveland Clinic, State Farm & More To Headline Upcoming Programs

NEW YORK – June 22, 2023 – The Millennium Alliance, an invitation-only organization for Senior-Level Executives and Business Transformers, have continued to secure powerhouse keynote speakers monthly this year. Spanning across most of Millennium’s core industries, their ability to secure keynote commitments from many of the world’s most accomplished and innovative executives further solidifies the immense value that the Millennium Community offers to the executives whom they work with.

“Our team is thrilled to be securing such an elite group of leaders for our upcoming programs this year. We have worked tirelessly to deliver our C-Suite Members a keynote address that they will remember for years. Partnering with such a top-notch group of innovators will allow us to provide our members with something special at each Assembly.” – Jessie Weitzer, SVP Executive Alliances, The Millennium Alliance

To take a closer look at the upcoming keynote speakers that Millennium is working with, check out the following dedicated announcements

For more information or to get in contact with The Millennium Alliance directly, contact info@mill-all.com.

About The Millennium Alliance

The Millennium Alliance is a leading technology and business educational advisory firm with the sole mission of helping to transform the digital enterprise. Through our executive education platform, peer-to-peer learning model via our senior-level Assemblies, exclusive research projects conducted with Ivy League academic institutions, and our numerous digital properties, we have become a trusted source for real-world tangible learning and engagement opportunities for senior executives and their technology partners.

This all started in 2014 when our founders, Alex Sobol & Rob Davis decided to create the most intimate, high-level & exclusive in-person and online think tank for leaders in a wide variety of industries within both the private and public sectors: The Millennium Alliance. Since its founding, Millennium has built a strong reputation nationwide, now with thousands of engaged Members, and was recently featured on the Inc. 5000 list of fastest-growing companies. The Millennium Alliance is headquartered in Midtown Manhattan.

Building upon its award-winning conference and executive education businesses, today, The Millennium Alliance continues to stay connected with its C-Suite Members and partners through intimate In-Person Assemblies, industry-leading Executive Education Opportunities, and by providing exclusive industry insights from the nation’s leading academics, business leaders, and technology providers via our 50+ annual events and The Digital Diary Content Platform, as well as the rapidly growing #MillenniumLive Podcast Series.

The Forrester Wave™ Software Composition Analysis with Sonatype

Contributed by Sonatype

The newly released report, The Forrester Wave™: Software Composition Analysis, Q2 2023 has named our partners at Sonatype’s platform as a Leader among the top vendors in the market. Ranking their solution alongside 11 vendors, Sonatype is thrilled to continue to be recognized by Forrester and other independent analyst firms as they solidify their position as a leader in Software Composition Analysis (SCA).

In Forrester’s 32-criterion evaluation of software composition analysis (SCA) providers, they identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider, including our partners at Sonatype, measures up and helps application security and application development leaders select the right one for their needs.

Read the full report here.

About Sonatype

The Sonatype journey started 15 years ago, just as the concept of “open source” software development was gaining steam. From their humble beginning as core contributors to Apache Maven, to supporting the world’s largest repository of open source components (Central), to distributing the world’s most popular repository manager (Sonatype Nexus Repository), they’ve played a meaningful role in helping the world embrace the power of open innovation.

Over time, they witnessed the staggering volume and variety of open source libraries that began flowing into every development environment in the world. Sonatype understood that when open source components are properly managed, they provide a tremendous energy for accelerating innovation. Conversely, when unmanaged, open source “gone wild” can lead directly to security vulnerabilities, licensing risks, enormous rework, and waste.

Sonatype’s vision today is simple.

They are laser focused on helping organizations continuously harness all of the good that open source has to offer, without any of the risk. In order to do this, they have invested in knowing more about the quality of open source than anyone else in the world. This investment takes the form of machine learning, artificial intelligence, and human expertise, which in aggregate produces highly curated intelligence that is infused into every Sonatype product. Organizations equipped with Sonatype products make better decisions, innovate faster at scale, and rest comfortably knowing that their applications always consist of the highest quality open source components.

To learn more, visit sonatype.com.

Tiffani Sossei, SVP, Chief Digital Experience Officer at Mondelēz International Keynotes Our Digital Enterprise CIO & Data Transformation Assembly

The Millennium Alliance is excited to announce Tiffani Sossei, SVP, Chief Digital Experience Officer at Mondelēz International will keynote our Digital Enterprise CIO & Data Transformation Assembly August 8-9th at The Ritz- Carlton in New Orleans.

Interested in joining this Assembly? Click here to request an invite.

About Tiffani Sossei

Tiffani Sossei is a highly accomplished and results-driven business technology leader, currently serving as the Senior Vice President and Chief Digital Experience Officer at Mondelēz International. With over 15 years of experience in technology and business strategy, Tiffani has established herself as a trusted advisor to C-level executives, driving innovation and digital transformation across organizations. She brings a wealth of expertise in various areas, including e-Commerce strategy and implementation (both B2C and B2B), business intelligence, customer insights, program management, business process optimization, marketing strategy, and operations. Her broad skill set enables her to bridge the gap between technology and business needs, aligning them to create impactful solutions. Throughout her career, Tiffani has demonstrated a remarkable ability to manage and deliver large-scale enterprise applications and technology solutions in complex environments. Her track record of success speaks for itself, as she consistently achieves desired outcomes while navigating intricate challenges. Her proficiency in strategic planning, coupled with her meticulous approach to execution, has positioned her as a leader in driving digital innovation. Tiffani is well-known for her customer-centric mindset and her commitment to delivering exceptional experiences. She is passionate about building and maintaining effective cross-divisional relationships, as well as fostering strong partnerships with external vendors. Tiffani’s ability to collaborate and engage stakeholders enables her to develop comprehensive strategies that align business objectives with customer needs. In addition to her experience in the consumer goods industry with Mondelēz International, Tiffani has a diverse background in multiple industries, including retail, insurance, financial services, and software development.