The Millennium Alliance is excited to announce Jim Merlino, EVP & Chief Innovation Officer at The Joint Commission will keynote our Healthcare Providers Transformation Assembly on September 17-18th.
About Jim Merlino
James Merlino, MD, is the Executive Vice President and Chief Innovation Officer at The Joint Commission. In this role, Dr. Merlino focuses on the transformation of The Joint Commission’s
services utilizing data and innovation to advance health care safety and quality worldwide. Previously, he served as the Chief Clinical Transformation Officer at Cleveland Clinic overseeing
enterprise strategy, business development, safety, quality, experience, and continuous organizational improvement. Earlier, he also served as Chief Experience Officer and Associate Chief of Staff at Cleveland Clinic, vice-chair of the Digestive Disease Institute, and was a practicing staff colorectal surgeon. Prior to Cleveland Clinic, he served as the Chief Transformation Officer for Press Ganey Associates. Dr. Merlino is recognized as an expert in health care strategy, improving safety, quality, and patient experience, and has extensive experience both domestically and internationally. He is a renowned speaker with over 400 invited presentations including on strategies to redefine care around the needs of the patient. He has led C-suite strategic sessions with more than 70 of the largest and most successful health care organizations in the U.S., and regularly coached CEOs, C-suite leaders and health care boards on health care strategy and cultural change.
Dr. Merlino was named to HealthLeaders Magazine’s list of “20 people who make health care better” in 2013 and has consistently been on Becker’s list of top 50 experts in health care safety, and was recognized by Beckers as a top Chief Transformation Officer. He has been widely published in academic papers and released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way” in 2014. He is a co-editor of the best-selling safety book “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018. He has also received numerous awards in health care. Dr. Merlino is a member of the American College of Health Care Executives, American Society of Colon and Rectal Surgeons, American College of Surgeons, and American Medical Association.
Dr. Merlino earned his bachelor’s degree in business administration from Baldwin-Wallace College, Berea, OH, and his medical degree from Case Western Reserve University School of Medicine in Cleveland, OH. He completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic. He was also an Agency for Healthcare Research and Quality (AHRQ) fellow.
Stibo Systems Retail Practice Lead, Arnjah Dillard, discusses three pivotal themes shaping the industry: The growth of AI in retail operations, the strategic revival of brick and mortar stores and heightened sustainability initiatives. Unlock exclusive insights into the future of retail with our partners at Stibo Systems.
Stibo Systems is the leading enabler of data transparency through master data management and data syndication. Built on an open platform with scalable, cloud-native Saas technology, our solutions empower many of the largest and most innovative global companies with better data quality and visibility. This creates a trusted data foundation for enhancing operational efficiency, making informed decisions, delivering superior customer experiences and supporting sustainability initiatives. Headquartered in Aarhus, Denmark, Stibo Systems is a privately held subsidiary of Stibo Software Group, which guarantees the long-term perspective of the business through foundational ownership.
The state of people development is changing. How are you keeping up?
In today’s rapidly evolving work environment, keeping up with the top trends in people development can feel impossible. And with recent research from Gartner, Gallup and other sources reporting that our employees and managers are struggling – it’s more important than ever to stay up to date with the best ways to support them.
That’s why our partners at Mento recently surveyed 100+ people leaders across the United States to better understand the top trends happening in people development today and what to do about them tomorrow.
From the adoption of emerging technologies like artificial intelligence to a renewed focus on supporting managers, download this report to learn more about the top trends impacting people development strategy in 2024.
Mento empowers leaders to be exceptional with coaching and mentorship from world-class operators. Through a proprietary 80/20 blend of coaching and mentorship, Mento empowers every leader with the skills, support and hands-on guidance they need to thrive. Unlike traditional coaching providers, Mento coaches bring experience leading and growing the world’s top companies from Google and Sephora to McKinsey and Morgan Stanley.
Their 80/20 methodology is grounded in time-tested, ICF coaching principles and leveled up with meaningful, hands-on support from expert coaches that mirrors executive-level coaching.
With Mento coaching, their partners achieve measurable improvements to performance, engagement and retention.
Unlock executive-level coaching for every leader today with Mento.
Our partners at Holon Solutions have a passion for helping others when they need it most. That’s why they have created a healthcare platform that harmonizes a mural of healthcare information and prioritizes people over data and metrics. By serving those who serve us all, healthcare becomes more than a record.
About Holon Solutions
Holon Solutions is the leading human-centric healthcare technology company that provides relief to healthcare teams. Their intelligent platform is a place where healthcare administration becomes effortless, with personalized tools that eliminate complexity. Using patented sensor technology, Holon delivers key information at the point of care to help save time, improve health outcomes, and increase revenue, with robust analytics that demonstrate value for enterprises.
The Millennium Alliance is excited to announce Carl Cahill, CISO, US at Ahold Delhaize will keynote our Transformational CISO Assembly on August 20-21st!
Carl has over 20 years of experience in the information security field, leading teams and organizations in developing effective cyber defense strategies, policies, and solutions. He ensures the security and resilience of the IT and data systems for one of the largest food retailers in the world. Carl is the former Chief Information Security Officer for Ahold Delhaize’s operations in Europe and has also served as the Chief Information Security Officer at WPS Health Insurance. He is a Georgetown alumnus with a master’s degree in Technology Management.
Carl’s core competencies include organizational leadership, cyber defense, cybersecurity, cloud computing, compliance, and innovation. He is passionate about coaching and mentoring his team, fostering a culture of continuous improvement and learning, and collaborating with the executive team to align the security vision and objectives with the business goals and priorities. He is also technically savvy and adept at leveraging the latest technologies and frameworks to enhance the security posture and performance of the organization.
Marketing alignment is the one topic that almost always comes up when Opal talks with marketing leaders. Since they consider marketing alignment to be the most significant crisis facing the widest range of marketing organizations, that is the conversation they want to have, and that is the challenge our partners at Opal are solving.
There are two forms of marketing alignment – and both are necessary for success. While you may not have heard these terms before, you certainly know both of these challenges.
Opal is the planning platform built for marketers to plan, create & calendar their content. Marketing and communications teams that trust Opal experience tight alignment, high levels of efficiency, and the ability to see their work through the eyes of their customers.
Learn how Opal drives results for best-in-class brands like Starbucks, Target, Activision, GM, and countless others.
Our partners at Nauto have created a solution that combines predictive-AI technology, data science, and more than 3 billion AI-processed driving miles to help predict and prevent collisions before they occur. Trusted by nearly 1,000 fleets worldwide, Nauto’s safety solution assesses both driver behavior and external road risk, and is designed to warn and coach drivers to reduce distracted driving and help prevent collisions in real time, while respecting driver privacy.
Nauto, a leader in AI-powered safety and operations excellence for commercial fleets, is a venture funded, Silicon Valley company that has been pioneering advanced vehicle safety solutions since 2015. The company is backed by Tier I investors, including Greylock, GM, BMW, Toyota and Stellantis Ventures. Some of the largest fleets in North America, and over 1,000 commercial fleets worldwide, trust Nauto.
Organizations today face complex questions about problem-solving, decision-making, and resource utilization in today’s disruptive environment. Discover the limitations of many team-building activities, learn how to apply the latest research on thinking and team effectiveness and get practical tips for overcoming three common team challenges with our partners at Herrmann.
Herrmann has helped the most admired organizations around the world decode and harness their cognitive diversity for over 40 years. Their thinking insight SaaS platform makes it easier for managers and teams to communicate, collaborate and solve problems more effectively using their proprietary Whole Brain® Thinking methodologies. For the tens of thousands of organizations and millions of thinkers who have used Herrmann solutions, this translates into more alignment and success on initiatives like diversity and inclusion, change management, leadership development, remote workforce management, conflict resolution, and innovation.
Herrmann builds applications for leadership and management professionals to assess and improve their teams at scale. These applications leverage the uniqueness of individuals and the emergent traits of teams allowing you to create groups of engaged, empowered, and effective people. They make cognitive diversity management your competitive edge.
The Millennium Alliance is excited to announce Ted Rubin, Speaker / Author / Strategic Relationship Advisor…Straight Talk at The Rubin Organization, LLC will keynote our Transformational CMO Assembly on August 6-7th!
Ted is a renowned Social Marketing Strategist, International Keynote Speaker, Business Advisor, Author, Connector, and Provocateur. He coined the term ROR (Return on Relationship™) in March 2009, emphasizing its role in cultivating engaged communities and advocating for brands. Ted served as Chief Marketing Officer at e.l.f. Cosmetics (2008-2010), Chief Social Marketing Officer at OpenSky (2009-2011), and later joined Collective Bias as Chief Social Marketing Officer and equity partner from May 2011, contributing significantly to its growth until his departure in August 2013.
Ted gained prominence for his impactful use of Twitter, amassing over 1,000,000 followers across his network and achieving substantial follower growth for e.l.f. Cosmetics, OpenSky, and Collective Bias. Recognized as the most followed CMO on Twitter by Social Media Marketing Magazine, he has been featured in Forbes’ Top 50 Social Media Power Influencers and other notable rankings.
His philosophy centers on Return on Relationship (ROR), encapsulated in his books including “Return on Relationship” (2013) and “The Age of Influence” (2017). Ted stresses the importance of understanding customers and adapting strategies to maintain relevance, advocating for simplicity and frictionless fulfillment in retail.
Ted’s impactful career underscores his belief that a brand’s reputation, shaped by listening and responding to consumers through social media, defines its lasting success.
In today’s digital age, where communication channels abound, capturing the attention and fostering meaningful interactions with customers has become increasingly challenging. Our partners at Drips recognize this paradigm shift and have positioned themselves to help organizations navigate this complex terrain.
Envision a healthcare communications approach where every member feels heard and valued, and where proactive interactions lead to strong, meaningful relationships. This is the vision Drips turns into reality.
Traditional payer outreach methods are growing increasingly ineffective. Most members don’t answer the phone. Email and push notifications get lost in the flood of impersonal messages.
Drips solves this problem with a proactive engagement approach, improving outcomes at critical points in a member’s journey.
By leveraging our proprietary conversational AI model, Drips enables members to interact with their health plan on their terms through SMS, calls, and Visual Voicemail. Drips improves member engagement, leading to higher enrollment, retention, participation in care programs, and star ratings.
In partnership with our clients, we meticulously develop, manage, and fine-tune these AI-powered campaigns. Additionally, our commitment to compliance with TCPA, HIPAA, and other communication guidelines is unwavering, helping our clients meet both state and federal requirements.
